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Housekeeping Team Leader

4 months ago

Surfers Paradise, Australia AccorHotel Full time
Job Description

About the role…

A unique full-time opportunity as Housekeeping Team Leader has become available in our housekeeping leadership team.  In this role your will, be reporting directly to both the Assistant Housekeeping Manager and our Housekeeping Manager to ensure we maintain exemplary cleanliness standards and presentation of guest’s rooms, public areas and heart of house areas.

 

Some of the things you’ll be doing: 

  • Inspecting rooms and ensuring standards are maintained to hotel brand standards.
  • Assisting the Housekeeping Management team in the day to day operations of all areas of the Housekeeping department.
  • Opening/closing shifts and allocating rooms for the housekeeping team
  • Checking rooms to ensure presentation and cleanliness standards are consistently maintained and rooms released.
  • Impeccably presenting all public areas
  • Communicating on a daily basis with the Housekeeping Management team and respective departments to ensure an effective flow of communication.
  • Providing “on the job” training and inductions to support our energetic housekeeping team. 
  • Briefing team members providing updates and key OHS updates.
  • Logging lost property; assisting with guests requests and resolving guest complaints.

Qualifications

If you are an experienced and passionate housekeeping professional with experience in the role of Team Leader, Shift Leader or Supervisor..... we want to hear from you.

What we're looking for:

  • Previous experience in a similar role in hotel with 200+ rooms
  • Previous experience as a trainer and leader of a housekeeping team
  • A can-do positive attitude & service with a smile  
  • A high level of attention to detail whilst having good time management skills 
  • Good working knowledge of HotSOS and housekeeping policies and procedures
  • Must hold valid Australian work rights
  • Flexible in your availability to work during peak periods including weekends and public holidays
  • Excellent presentation, interpersonal and communication skills
  • A passion for hospitality and guest service
  • A keen eye for detail with a hands-on approach
  • Full 


Additional Information

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

  • Uniform provided 
  • Paid birthday leave
  • Free staff meals during shift
  • Generous ACCOR perks including discounted accommodation and restaurant’s
  • A collaborative, vibrant culture
  • Professional development opportunities
  • ACCOR Career Milestone celebrations
  • A reward and recognition program

What are you waiting for?  APPLY NOW