Customer Care and Agent Support

4 weeks ago


Ascot, Australia Place Estate Agents Full time
  • Work within a high performing team with ongoing training to enhance your GROWTH
  • Seeking a process driven individual with a passion for organisation
  • Operate in a thriving office culture ensuring you love coming to work every day

An exciting opportunity awaits a dynamic and customer-centric individual to be Customer Care and Agent Support at Place Ascot. We are seeking a passionate team member to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will exhibit the ability to manage workload efficiently, especially during peak periods.
  
While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience.
  
This position became available due to an exciting internal promotion, as opportunities to advance your real estate career are endless within one of Brisbane’s top agencies
  
Role & Responsibilities:

  • Greet and provide exceptional customer service to all customers and colleagues;
  • Receive and delegate all incoming calls with knowledge and confidence;
  • Ensure the meeting rooms and communal areas are kept clean and presentable;
  • Assisting with the preparation of Form 6, Contracts and Marketing, including processing such documents. 
  • Participate in organising office functions and events.
  • Maintaining office equipment, stationery, and supplies & stock replenishment 
  • Manage Property Management key cupboard and register
  • Manage Social Media platforms 
  • Support both sales and property management functions in an administrative and compliance capacity; and
  • Contribute to the role with new ideas and identifying new opportunities to improve client satisfaction

Skills & Experience:

  • 6-12 months of previous experience in administration or reception
  • Confident and outgoing nature with a commitment to exceeding expectations
  • Strong verbal and written communication skills
  • Proficient in using Office 365
  • Ability to handle high-pressure situations with ease
  • Professional presentation
  • Desire to grow, develop, and add value within a team environment

What we can offer you:

  • Opportunities for diverse career progression
  • Ongoing training and engaging events
  • Work in a renowned agency in Ascot
  • Thriving office culture ensuring you love coming to work every day

About Place Estate Agents: Place Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. We challenge tradition to provide clients with the best service, advice, and products. Explore #lifeatplace to learn more about our People and our Place.
  
If you are ready to make Place Estate Agents Ascot your professional home, apply today and embark on a journey of growth and success


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