AO3 Eligibility Officer

4 weeks ago


Brisbane, Australia Public Sector People Full time

Eligibility Officer, Register Assurance (2 positions)

Public Sector People is representing a State Government client in their search for enthusiastic and skilled individuals to join their team.
About the Role:

  • Position Title: Eligibility Officer, Register Assurance
  • Classification: AO3
  • Duration: ASAP start | one position until 01 May 2025, one position until 07 February 2025
  • Location: Brisbane – Northgate

This is a fantastic opportunity to contribute to the effective delivery of a key registration scheme.
Key Responsibilities:

  • Assess worker and employer registration applications to ensure compliance with legislative requirements.
  • Notify scheme participants of application outcomes, including providing detailed written communication on negative assessments.
  • Conduct assessments of service credits for scheme participants.
  • Deliver accurate information and advice to applicants, both written and verbal.
  • Address complaints from workers and liaise with participants to gather additional information for eligibility assessments.
  • Process applications and maintain the accuracy of the registration database.
  • Educate scheme participants about services, obligations, and processes.
  • Participate in a rotating phone roster to respond to customer enquiries.
  • Undertake additional tasks as directed by your supervisor.

The Successful Candidate:

  • Ability to interpret and apply legislation, policies, and procedures to guide decision-making.
  • Flexibility and teamwork skills to adapt and support colleagues.
  • Demonstrated decision-making ability in a fast-paced environment.
  • Strong communication skills, with experience using multiple channels effectively.
  • Willingness to quickly acquire detailed knowledge of the schemes administered

This is an excellent opportunity to gain hands-on experience in a State Government environment while supporting critical services.



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