Operations Manager

1 month ago

Saint Albans, Australia Western Health Full time
  • Division of Women’s & Children’s
  • Key leadership role
  • Temporary, full-time (leave cover)

Are you passionate, motivated and dedicated to making a difference in patient centred care?

Western Health’s Division of Women’s and Children’s is looking for a dynamic individual to join the leadership team as an Operations Manager.

As a key member of the leadership team in the Division of Women’s & Children’s Services, the Newborn and Children’s Services Operations Manager plays an integral role in leading, developing and innovating across Newborn Services and Paediatric Services.

The Newborn and Children’s Services Operations Manager will collaborate with Newborn Services and Paediatric Heads of Unit and the broader Women’s and Children’s teams, assisting the Divisional Director and Clinical Services Director in providing effective and efficient leadership.  

The role assumes responsibility and accountability for all operational systems and processes supporting the delivery of safe and effective care, including, but not limited to, workforce, safety and quality, activity, access, improvement, patient experience and finance.

The Newborn and Children’s Services Operations Manager, in partnership with the respective program Head of Unit is responsible and accountable for ensuring safe and high-quality care within the designated program in alignment with the Western Health Best Care framework.

This will be achieved through strong, visible leadership, collaboration, and clear role modelling.

Some of the key responsibilities for this role include:

  • Ensuring the provision of high-quality patient care by overseeing the coordination and management of the clinical areas across inpatient and outpatient services. 
  • Monitoring and evaluation of the performance of the designated program using qualitative and quantitative methods, including indicators such as patient experience, finance and activity, adverse patient safety events, program and organisational KPIs and compliance with clinical standards.
  • Supporting Unit Managers and Heads of Units in acquiring, maintaining, and utilising the skills required to effectively meet KPIs for financial performance of wards and Units/Departments
  • Facilitating service development, operational planning, and plan implementation. Ensure any development of the clinical service is congruent with the organisational strategic directions.

About Us

Our workforce of over 12,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health comprises of three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. We also operate the Joan Kirner Women’s and Children’s, Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a diverse community of over 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

  • Professional development support
  • Career advancement opportunities
  • Salary packaging including novated vehicle leasing

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a Working with Children’s Check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.

Essential: • Relevant registration with the Australian Health Practitioner Regulation Agency
Essential: • Relevant postgraduate management or leadership qualification, preferably at a Masters level or working towards.
Essential: • Extensive clinical, leadership and management experience within a large, complex healthcare environment or other relevant organisation at a senior level
Essential: • Demonstrated ability to consult and collaborate with others and work as an effective member of a team to deliver organisational outcomes
Essential: • Demonstrated ability to work at both a strategic and operational level within a complex organisation
Desirable: • Experience leading a tertiary neonatal service
Desirable: • Experience leading an inpatient medical service
Desirable: • Experience in ambulatory care
Desirable: • Experience in service development and improvement

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