Capability Specialist SIAM

4 weeks ago


Sydney, Australia Vero Insurance Full time

What you’ll do:

Work with the process Capability Specialists within the SIAM CoE to design and implement ITIL best proactive workflows and modules within the Service Management tool (ServiceNow).Assist with the technical ownership of the SIAM and Service Management capabilities.Own the designs for capabilities and data modelling within the ServiceNow platform to ensure we drive best practice and enhance our process in alignment with ITIL v4 within the scope of SIAM.Develop a backlog in line with Continuous Improvement in JIRA and track/progress and update.Continual service improvements across all the SIAM processes including recommended tool enhancements, working with other teams to ensure continuous strategic improvements.Manage Key Performance Indicators and SLAs agreed with the Business Stakeholders and Vendor Management.Provide data for Governance and reporting for all implemented SIAM processes.Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management and other SIAM Capabilities Develop effective working relationships with internal customers, and external vendors and partners.

What you’ll bring:

A good working knowledge of IT service principles and frameworks including ITIL, process tools (ServiceNow), frameworks, and best practice methods.3 + years of ITIL process experience (Event, Release, Change, Problem, etc.)5 + years of experience in an IT Operations or Infrastructure support role (Service Desk, Business Analysis, Major Incident Management, NOC, etc.)Experience with Incident, Problem and/or Change management procedures and processes within a business environment.Demonstrated experience in leading process improvement and organisation change initiatives.Motivated, goal oriented, persistent and a skilled negotiator, demonstrated ability to multi-task and prioritise.Strong stakeholder management, with the ability to work collaboratively with the wider service team and can work across multiple technical groups, stakeholders, and processes to achieve the desired outcomes.ITIL v3 or v4 Foundations or relevant experience.SIAM Foundation Certification preferable.

What we can offer you:

Discounts and offers on a range of retail favourite stores as well as banking and insurance products.A range of flexible working and leave options, including 20 weeks paid parental leave and 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave.Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Incident and Problem Capability Specialist** **Sydney or Brisbane** - **Drive and own the incident and problem processes; analyse trends**: - **Perfect for a driven self-starter with a continuous improvement mindset**: - **Hybrid working model, supportive and collaborative team** We’re never just satisfied with how things are - because we know how...


  • Sydney, Australia AUSTRAC Full time

    Sydney, Canberra, Melbourne - Salary - $91,107 - $103,791 p.a plus 15.4% super - Non-ongoing - 12 months The Specialist is a key member of the Capability and Assurance team within the Strategic Planning, Finance and Performance branch. This role works closely with the Manager, Capability and Assurance to support Program Management Office (PMO) functions and...

  • Capability Specialist

    3 weeks ago


    Sydney, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...

  • Capability Specialist

    18 hours ago


    Sydney, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...


  • Sydney, Australia Resolution Life Full time

    Technical Capability Specialist **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance...

  • Capability Specialist

    4 weeks ago


    Sydney, Australia Gallagher Full time

    **About us**: Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...


  • Sydney, Australia Resolution Life Full time

    At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We’re making an impact worldwide Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...

  • Service Level

    2 weeks ago


    Sydney, Australia Vero Insurance Full time

    What you’ll do: Establish ITSM and SIAM reporting frameworkDrive and manages effort to implement ITSM and SIAM reporting and SLA requirementsGuiding and supporting the team in progressing the team deliverables they are responsible for and meeting their own performance goalsProvide ITSM and SIAM expertise that supports the design and establishment of SIAM...


  • Sydney, Australia Gallagher Full time

    Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...

  • Service Level

    1 week ago


    Sydney, Australia Suncorp Group Full time

    Brisbane OR Sydney Great time to join the SIAM function after a significant transformation Build on your PowerBI and ServiceNow reporting experience Hybrid working, collaborative and supportive environment We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead...

  • Talent Development

    2 weeks ago


    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Talent Development & Capability Specialist Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Talent Development & Capability Specialist Job No: 671152 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Various Permanent Full Time Human Resources & Training Pay...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Delivery Specialist - Pricing** - Great opportunity to be part of a Service Delivery team within Insurance Technology - New role supporting Pricing & Customer Engagement Platforms in an Agile environment - Brisbane or Sydney location with great benefits and WFH flexibility **About the role** We’re never just satisfied with how things are -...

  • Service Level

    1 week ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Brisbane OR Sydney - Great time to join the SIAM function after a significant transformation - Build on your PowerBI and ServiceNow reporting experience - Hybrid working, collaborative and supportive environment We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every...

  • Atlassian Specialist

    4 weeks ago


    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-370840 Industry IT Salary per hour - Min: AUD 130 - Max: AUD 150 **Location**: Sydney/ Brisbane / Canberra - **Duration**: Initially until 30th June 2024 + 2 x 12 months extension - We are seeking an Atlassian Specialist to undertake operational, service delivery and administration tasks for Atlassian products. -...

  • Marketing Specialist

    1 month ago


    Sydney, Australia Hatch Full time

    ** This role is at ABC (not for Hatch)** Hatch is supporting ABC to find a great Marketing Specialist - (Capability & Delivery) to join their Marketing team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ABC. **About the role at ABC** ABC...


  • North Sydney, Australia Laser Clinics Australia Full time

    Learning and Capability SpecialistWe're on the lookout for a Learning and Capability Specialist, who shares our passion for helping more people feel their version of good. As a Learning and Capability Specialist, you will be based at our training academy in Brisbane (Bowen Hills) and be responsible for the delivery of LCA's in-clinic training program for our...

  • Delivery Design

    1 week ago


    Sydney, Australia Profusion Group Full time

    Enhance delivery methods, create and implement processes, and support teams to align with organisational goals. Work with leading delivery methodologies Direct impact on organisational strategy Collaborate across teams and divisions Company OverviewThis organisation is dedicated to helping members maximize their superannuation benefits for a secure...


  • Sydney, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Education & Training**Location**: - Sydney - New South Wales**Salary**: $120,000.00 - $130,000.00 Yearly **Reference**: - BH-26543Position Title: Regional Capability Specialist Roles Location: Sydney & Port Kembla About Us: My client is seeking a highly motivated and...


  • Sydney, Australia URBIS Full time

    **Who we are**: Urbis is people focussed, and we want the best for our team, our clients, and our communities. Our mission is about helping people create meaningful, sustainable cities & communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Here you will make a...

  • HR Business Partner

    1 month ago


    Sydney, Australia Capability HR Pty Full time

    Global Animal Health Organisation - Proactive Business Partnering Role - Rydalmere Location / WFH 3 or 4 days per week My client is a US commercial organisation and whilst it is a for profit organisation it has a very clear purpose - improving animal health. The organisation has a wide range of products and services supporting both domestic pets and the...