Customer Consultant

The Opportunity

This is a great all-rounder role You will be part of a customer centric team supporting both the warehousing and retail operations. In the warehouse, you will be responsible for tasks across all areas from goods inward to dispatch. In the retail trade store, you will be face to face with customers answering queries and finalising orders. As part of our customer care approach, you will also be out servicing our major customers with stock replenishment.

This is a permanent, full-time opportunity based onsite at Blackwoods Albury.

Some of the skills required:

-         Previous experience in a customer centric workplace

-         Ability to work autonomously and in a team environment

-         High level attention to detail

-         Good written, verbal communication and computer skills

-         Willingness to learn and develop

-         A full, open Australian driver’s license

-         Valid forklift license desirable

Some of the tasks:

-         Visit major customers to order and replenish stock

-         Identify new and slow moving product with major customers and refer to the Sales Team

-         Support with finalising customer orders in the retail trade store

-         Resolve customer queries satisfactorily (via phone, email or face to face)

-         Conduct relevant administrative tasks (including stocktaking)

-         Processing of goods across the warehouse from receiving to dispatch

-         Pick, pack and prepare orders for dispatch in a timely and accurate manner

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.