Customer Service Officer, CM

4 weeks ago

Parramatta, Australia Link Group Full time

Overview

Join Our Team as a Customer Support Officer

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for you

At LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers and is committed to delivering outstanding experiences. As a Customer Support Officer (CSO), you'll be the first point of contact for a range of investor enquiries. 

Your main responsibility will be exceeding customer expectations by providing accurate and appropriate responses. We value individuals who embrace a can-do attitude and actively contribute to the team's success.

Key Accountabilities and Main Responsibilities:

  • Deliver exceptional customer service through inbound and outbound calls.
  • Adapt your communication style to suit different customer profiles and embody our tone of voice. 
  • Proactively identify areas for improvement in the customer and employee experience.
  • Navigate multiple systems with ease and assist customers in doing the same. 
  • Investigate and take ownership of complex member queries.
  • Demonstrate expertise in funds, processes, and procedures. 
  • Ensure compliance with all legislative requirements.

Experience & Personal Attributes: 

  • Strong customer service skills with a focus on investor experience. 
  • Excellent written and verbal communication skills, along with a pleasant phone manner.
  • Ability to interpret complex subject matter and translate information effectively. 
  • Proven problem-solving skills and a knack for delivering innovative solutions. 
  • Intermediate computer literacy, including MS Office suite, with keen attention to detail. 
  • Ability to work across digital media platforms and provide front-line technical support.

What's it like to work here? 

At LINK, we take pride in fostering a supportive, inclusive, and flexible work environment. We value diversity and genuinely care about the health and wellbeing of our team members. We're committed to continuous learning and provide the tools you need for career growth and personal development.

Once onboarded, you will be required to work on a rotating roaster between 7am to 8pm. 

Join us and enjoy a range of benefits, including: 

  • Salary sacrificing via Superannuation. 
  • Paid parental leave scheme. 
  • Employee discounts on health insurance. 
  • Hybrid working model for increased flexibility. 
  • Volunteer leave to make a difference in your community.

If you believe you're the perfect fit for this role, we can't wait to hear from you Simply click on the APPLY button to start your application process and embark on an exciting journey with LINK. Join our team and be part of something amazing

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