Product Manager

1 month ago

Brisbane City, Australia Campaign Monitor Full time

The Company

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is categorized in three segments: Enterprise, Professional and Commercial. Marigold provides the most comprehensive set of use cases for Marketers at any level. Headquartered in Nashville, TN, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

Within Marigold, the Campaign Monitor product is a leading email marketing platform known for its simplicity, innovation, and focus on customer success. With a strong commitment to helping businesses connect with their audiences, Campaign Monitor empowers marketers to design personalized, impactful email campaigns that resonate.

The Role

The Product Manager (PM) will be responsible for delivering successful client facing products/features within defined timelines, budgets and quality standards. They will collaborate closely with cross-functional teams, including marketing, product development, data analytics, and customer success, to execute strategies that enhance user adoption, engagement, retention, and monetization.The ideal candidate has experience managing products from ideation through to launch and is adept at using customer insights to inform product decisions.
 

What You'll Do:

Define and communicate the product vision, strategy, and roadmap for your team.

Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products that meet customer needs and business goals.

Actively engage with customers to gather feedback, understand their pain points, and validate product ideas and features.

Conduct market research, competitive analysis, and customer interviews to identify opportunities and define product requirements.

Prioritize and manage the product backlog, ensuring alignment with strategic objectives and customer needs.

Develop detailed product specifications and user stories.

Lead the product development lifecycle from ideation to launch, ensuring timely and successful delivery of new features and enhancements.

Monitor product performance and user feedback, using data-driven insights to make informed decisions and drive continuous improvement.

Communicate product updates and releases to internal stakeholders and customers, ensuring a clear understanding of new features and benefits.

Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our platform remains competitive and innovative.
 

Success Measures

Timely and successful delivery of products/features within allocated budgets.

High stakeholder satisfaction, demonstrated through feedback, positive relationships and customer referenceability.

Effective utilization of product resources and adherence to product plans.

Proactive identification and mitigation of project risks and issues.

Adherence to project governance and controls, demonstrating clear use of all standards, templates and processes.

Requirements

Proven experience (3+ years) as a Product Manager, in a software based consultancy (SaaS and Martech experience is beneficial).

Strong knowledge of project management methodologies, tools, and techniques.

SaaS Software Expertise: Strong understanding of SaaS software delivery processes, project lifecycle, and related resource requirements.

Excellent leadership and interpersonal skills, with the ability to build and motivate high-performing teams.

Exceptional communication skills, both verbal and written, with the ability to effectively convey complex information to diverse stakeholders.

Strong analytical and problem-solving abilities, with a focus on attention to detail.

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Experience with Agile or Scrum methodologies.

What We Offer

Competitive salary and benefits including: medical/dental/vision, life and accident insurance.

Unlimited PTO (we call it Open Time Away) and a generous paid holiday schedule.

401k plan with a company match on your contributions.

Supportive work environment with flexible work hours

Paid parental leave.

Opportunities to ensure you are always learning and growing.

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