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Manager of Service Delivery

3 months ago

Northern Beaches Council, Australia Beaumont People Full time

Manager of Service Delivery

  • Full-time, permanent opportunity to join executive team.
  • Office based in Frenchs Forest (2086), with hybrid working arrangements & WFH flexibility.
  • Competitive remuneration of $155,000 incl. super, plus access to salary sacrifice, with room for negotiation based on experience and qualifications.

About our partner, Proveda

Beaumont People are proud to be partnering with Proveda. Proveda is a not for profit, community-based organisation based in Frenchs Forest. They help people simplify and navigate complexity, to access the support and services they need. Proveda harnesses our collective expertise to build capability and connection among individuals and communities. The Care Navigation service model enables a focus to support people, their families, and carers to navigate the health and social care systems to access the services they require, when they require them. Proveda aims to ensure that everyone gets to live the life they want.
 
About the Role
 
In this role you will   lead the delivery of a wide range of customer focused, customer-led and co-ordinated community care services in accordance with the relevant practice standards across NDIS, Aged Care & Mental Health services.
 
The Manager, Service Delivery will also play a critical role in helping shape the Proveda of the future in line with an ambitious strategic plan. This involves continuing the evolution and redesign of service delivery, to meet the changing needs of customers, improve quality and adapt to regulatory reforms. This involves harnessing exceptional practice and people leadership, business acumen, and a passion for facilitating change well.
 
You will:

  • Lead and manage Service Delivery teams for safe, quality, care navigation services to clientele with needs across NDIS, aged care, and mental health.
  • Provide direction to teams, mentoring them to embrace changes aligned with new practices.
  • Be part of a collaborative leadership team, reporting to the CEO, and providing input into strategic planning and process improvement in response to industry changes.
  • Understand and implement sector reforms and oversee practice management for compliance at a senior leadership level.
  • Nurture and maintain effective stakeholder relationships, including customers and support services.
  • Adhere to quality management systems, resolve complaints efficiently, and ensure privacy and dignity of customers is always upheld.
  • Manage expenditure aligned with budget and forecast revenue targets in collaboration with Manager of finance and compliance.
  • Attend industry meetings, conferences, and training to support organisational objectives and ensure the Proveda name is visible.

Essential Criteria
 
To succeed in the exciting role, you will be an experienced leader, with a strong professional background across managing service delivery teams. You will also have: 

  • Bachelor's degree in relevant field – Community Services, Management, Social work or related field would be highly regarded.
  • Demonstrated experience driving and implementing significant organisational/service change, with a strong focus on process and system improvement.
  • Expertise in designing or redesigning high quality, customer centred service delivery for tangible outcomes.
  • Strong people and stakeholder management skills with the ability to build professional relationships.
  • Senior executive level experience with strategic planning, working with board members and the CEO closely.
  • Comprehensive knowledge of the community care sector and current reforms across Aged Care and NDIS, as well as relevant legislation, funding and policy protocols, standards, and processes.
  • Skills in analysing information and making evidence-based recommendations.
  • Proficiency in managing budgets with complex funding streams, workflows, and various computer programs.

Other essentials:

  • Working Rights in Australia
  • NDIS Workers Screening Check
  • Working with Children Check (WWCC)
  • COVID-19 Vaccination Policy is in place for 2 doses plus a booster.

We love partnering with Proveda, these are some of the benefits

  • Salary Sacrifice – access to generous tax savings through salary packaging.
  • Flexible working – Proveda supports flexibility and support to all employees.
  • Beautiful office facilities in Frenchs Forest, 2086
  • Ongoing professional development opportunities.  

How to Apply

Join us in making a difference and be part of Proveda’s executive management team. To be considered for this position please apply now with your resume. If you have any further questions, please contact Kaitlin at kaitlin@beaumontpeople.com.au
  
Beaumont People is exclusively partnering with Proveda on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way.  We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.