Solution Design Manager

3 days ago

Canberra, Australia CYOS Solutions Full time

Application closing date: Thursday, 03 October 2024 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Friday, 01 November 2024

Location of work: ACT

Working arrangements: Candidates must work from Services Australia's office. Flexible working from home arrangements granted on a case by case basis.

Length of contract: 12 Months

Contract extensions: 2 x 12 months

Security clearance: Must be able to obtain Baseline

Rates: $100 - $130 per hour (inc. super)


Services Australia is seeking multiple Solution Design Managers to be responsible for the successful planning and implementation of ICT solutions to support the overall business goals and objectives of the functional area. Solution Design Managers are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions.

Solution Design Managers exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. In performing a leadership role, Solution Design Managers drive innovation, change in workplace practices and organise work in the context of competing priorities and strategic direction. 

Key duties may include, but are not limited to:

  • lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow
  • lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing
  • develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
  • oversee the development and implementation of the ICT solution
  • highlight and identify gaps in existing functionality
  • highlight and identify functional interdependencies
  • undertake and contribute to business management, strategic planning and workforce planning
  • assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility
  • ensure project deliverables and milestones are met on time and within budget
  • manage team contribution to costing process
  • report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance
  • monitor and manage work output and quality against established performance standards through interpretation of quality analysis and reporting
  • encourage innovation, continuous improvement and manage and support change
  • contribute to and influence ICT strategy resolving conflicts as needed
  • build action plans and make operational decisions on policies, tactics and resources critical to the business
  • prepare and review a range of written material including technical and corporate documentation
  • collaborate with a broad range of internal and external stakeholders to achieve project outcomes
  • engage and partner with other agencies and service providers to build service delivery capability
  • attend interagency meetings and forums to influence business outcomes and share information
  • exercise delegation in accordance with legislation and guidelines

Primary Knowledge/Skills/Systems/Tools required for role include:

  • BPMN


Essential Criteria

  1. NIL


Desirable Criteria

  1. The Candidate's employment history, prior experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
  2. The Candidate's professional qualifications, relevant to the position being applied for.
  3. The Candidate's professional accreditations, if applicable to the position being applied for.
  4. The Candidate's skills relevant to the position being applied for.
  5. The response describing how the Candidate's skills, knowledge, experience and qualifications would contribute to the position being applied for.

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