Senior Manager, Content Strategy and Delivery

6 months ago

Sydney, Australia VISA Full time

Job Description And Responsibilities

The role is within the Product & Solutions team covering Australia, New Zealand & South Pacific, one of Visa’s most dynamic and innovative regions. This roles primary focus is to work closely with clients to deliver superior loyalty solutions and preference for Visa as a strategic partner and enabler of value propositions for the digitally-enabled consumer and will also have the opportunity to get involved in other priority areas across the product function.

The Offer Strategy & Content Manager has a broad remit with respect to growing and expanding the offers product and solutions and is responsible for the sourcing and implementation of the offers strategy, extending content from various the acquiring networks, SMEs, strategic merchant partners and aggregators/digital marketing agencies.
 

The role will work closely with the in-market Program and Product management teams and internal stakeholders to ensure best in class offers and program set up, management and enhancements. This includes driving new initiatives including the go-to-market content strategy, optimise usage and implement increment improvements within the products life cycle.

You will also be co-developing the right solution for targeted merchant segments and leveraging Visa’s rich data assets to drive greater outcomes for clients, to drive greater customer loyalty. 

We are looking for a self-starter who demonstrates a keen interest in retail sales, content strategy and sales in the customer engagement and loyalty field. You should be adept at collaborating with cross-functional teams to deliver best solutions for our clients. 

​

Key Responsibilities

Support Visa’s loyalty growth targets and strategic business benefits realization

Help source robust merchant discounted or cashback investments in identified priority industries and partnerships

Create differentiation for Loyalty/Cashback platforms and client programs

Grow offers content by working jointly with the marketing, partnerships and merchant sales team to develop relationships via Issuer and Acquirer teams, leading conversations with merchants and aggregators to ensure quality sourcing of content.

Work with Program Managers to grow existing channels and optimise results including implementation of key strategies to drive quality content, offer activation and redemption, offer approval, multi-offer presentment and implement new product features

Maintain and update, in consultation with internal stakeholders, an offers best practice Program management structure and implementation guide across all programs to optimise the success of all offers programs.

Partner with Issuers and merchants to drive card on file and cross border initiatives through card linked offers.

Develop, in consultation with internal stakeholders, enhanced processes to uplift the management of the offers programs and implement across the issuing programs.

Actively partner with the support teams to operationalise the offers content, contract and deliver offer publishing, including the use of data driven insights to secure the best offers.

Seek out and lead continuous improvement in the Program’s operating model and make proposals to Program leadership on enhancement opportunities.

Lead by example with hands-on approaches to demonstrate program management excellence and share best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• 5+ years of working experience, preferably in retail marketing/sales or loyalty solutions
• Demonstrated B2B partnership management and direct sales experience
• Commercial acumen, independently managing budgets and pricing models
• Demonstrate understanding of the consumer loyalty landscape and how to apply this to the evolving landscape
• Experience in product development and management highly desired
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling business cases, sales outcomes and superior customer experiences
• Excellent influencing skills and business acumen – thinks strategically to influence and drive tactical execution
• Strong demonstrated collaborator with the ability to effectively work cross-organizationally
• Ability to drive decisions and operate in ambiguity, resolve conflicting situations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • Content Strategy and Campaign Manager

    5 months ago

    Sydney, Australia My NRMA Full time

    **Company Description** Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to...

  • Content Strategy Manager

    3 weeks ago

    Sydney, New South Wales, Australia Warner Media, Llc. Full time

    About the RoleWe are seeking a highly motivated and experienced Content Strategy Manager to join our APAC Streaming team at Warner Bros. Discovery. As a key member of our team, you will be responsible for developing and implementing content strategy across our global streaming portfolio, with a focus on the APAC region.Main ResponsibilitiesKey tasks will...

  • Senior Content Writer

    1 month ago

    Sydney, New South Wales, Australia Marketing - Group Content - Group Services Full time

    About the RoleWe're seeking a skilled Senior Writer to join our team at Marketing - Group Content - Group Services. As a Senior Writer, you'll be responsible for crafting engaging stories that showcase the property market's complexities and nuances. Your expertise will help us deliver high-quality content that resonates with our audience.Key...

  • Content Delivery Specialist

    1 month ago

    Sydney, New South Wales, Australia Astra Zeneca Full time

    About the RoleWe are seeking a highly skilled Content Delivery Associate to join our Global Commercial Operations team at AstraZeneca. As a key member of our team, you will be responsible for assisting in the development of content production services and the creation of marketing assets for the ANZ market and the omnichannel pod.Key...

  • Manager - Digital Content & Publishing, El 2

    1 month ago

    Sydney, Australia Australian Communications and Media Authority Full time

    eSafety requires a highly experienced Manager to lead a small, high-performing team of Digital Content and Publishing specialists to edit, publish, maintain, and optimise eSafety's digital content and public facing online safety content and services through esafety.gov.au. As section manager, you will proactively manage a centralised content schedule,...

  • Video Content Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Marketing - Group Content - Group Services Full time

    About the RoleThis is an exciting opportunity for a creative and organised video professional who thrives on leading teams, producing end-to-end video content, and delivering innovative solutions that align with our strategic business goals.Key ResponsibilitiesManage the video team, ensuring projects are delivered on time, within budget, and meet engagement...

  • Senior Marketing Manager, Brand and Content

    4 weeks ago

    Sydney, New South Wales, Australia Audible Full time

    About This RoleAudible is seeking a Senior Marketing Manager to drive the development and delivery of impactful marketing and communication campaigns for Audible in Australia.This role will lead the marketing strategy and implementation of a constant stream of premium content for release in Australia, supporting Original and 3P releases.About YouYou are a...

  • Director of Digital Content Strategy

    3 days ago

    Sydney, New South Wales, Australia Advanced Navigation Full time

    Job DescriptionAt Advanced Navigation, we're seeking a highly skilled Director of Digital Content Strategy to join our team. In this role, you'll be responsible for creating high-quality content that drives engagement across various platforms.As a key member of our team, you'll manage multiple projects simultaneously, collaborate with designers, developers,...

  • Video Content Strategist

    1 month ago

    Sydney, New South Wales, Australia Marketing - Group Content - Group Services Full time

    About the RoleWe're seeking a talented Video Manager to join our Marketing - Group Content - Group Services team. As a key member of our team, you'll be responsible for sustaining and building on the success of our video content strategy.Key ResponsibilitiesManage the video team, ensuring projects are delivered on time, within budget, and meet engagement and...

  • Video Content Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Marketing - Group Content - Group Services Full time

    About the RoleThis 12-month parental leave contract offers a unique opportunity to step into a pivotal role at Domain. As the Video Manager, you will be tasked with sustaining and building on the success of our video content strategy. You'll ensure that video engagement across our digital and social platforms remains high while driving new revenue...

  • Senior Branded Content Editor

    3 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Job Title: Senior Branded Content EditorJob Summary: We are seeking a highly skilled Senior Branded Content Editor to join our team at News Corp Australia. As a key member of our content marketing team, you will be responsible for creating high-quality, engaging content for our branded channels.Key Responsibilities:Develop and implement content strategies to...

  • Content Strategy Lead

    5 months ago

    Sydney, Australia Canva Full time

    Team *** **Operations** *** Country *** **Sydney, Australia*** Schedule *** **Full-time** *** On-site/Remote *** **Hybrid** **Join the team redefining how the world experiences design.** Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find...

  • Content Strategy Lead

    5 months ago

    Sydney, Australia Canva Full time

    **Job Description**: **Join the team redefining how the world experiences design.** Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. **Where and how you can work** Our flagship campus is...

  • Strategy Lead, Content Strategy

    5 months ago

    Sydney, Australia Canva Full time

    Team *** **Operations** *** Country *** **Sydney, Australia*** Schedule *** **Full-time** *** On-site/Remote *** **Hybrid** **Join the team redefining how the world experiences design.** Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find...

  • Content Manager

    4 weeks ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    **Job Summary**We are seeking a highly skilled Content Manager to join our team at News Corp Australia. As a key member of our commercial content team, you will be responsible for developing and implementing content strategies that drive engagement and revenue growth.**Key Responsibilities**Develop and execute content plans that meet business...

  • Content Strategy Analyst

    3 days ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Are you an analytical professional with a passion for uncovering insights that drive business success? We are seeking a highly skilled Content Insights Manager to join our team at News Corp Australia. This is a part-time opportunity, ideal for someone who wants to balance their work and personal life.In this role, you will be responsible for driving...

  • Senior Marketing Manager, Brand and Content

    3 weeks ago

    Sydney, New South Wales, Australia Audible Full time

    **About This Role**Audible is seeking a Senior Marketing Manager to drive the development and delivery of impactful marketing and communication campaigns for Audible spanning advertising, communications, brand and talent collaborations to deliver business objectives.About YouYou are able to think strategically and act tactically, with incredibly high...

  • Senior Content Strategist

    1 day ago

    Sydney, New South Wales, Australia News Corp Australia Full time

    Role OverviewWe are seeking a highly skilled Senior Content Strategist to join our team at News Corp Australia. This is an exciting opportunity to work with one of Australasia's leading content agencies, developing and implementing commercial content solutions across various channels for Coles.About the RoleDevelop and implement content strategies that...

  • Brand Content Strategy Lead

    1 month ago

    Sydney, New South Wales, Australia CHEP Full time

    Brand Content Strategy ManagerCHEP is a global leader in supply chain solutions, and we're seeking a skilled Brand Content Strategy Manager to join our team. As a key member of our marketing team, you'll play a crucial role in developing and executing a comprehensive content strategy that aligns with our company's vision and resonates with our audiences.Key...

  • Global Content Strategy Lead

    1 day ago

    Sydney, New South Wales, Australia Veeva Systems, Inc. Full time

    Veeva Systems, Inc. is a pioneering organization in the industry cloud space, dedicated to revolutionizing the life sciences sector by facilitating faster delivery of therapies to patients.We are a rapidly growing SaaS company that has surpassed $2 billion in revenue in our last fiscal year, with extensive growth potential ahead.At Veeva, our core values...