Shop Assistant

2 weeks ago

Villawood, Australia Serco Full time

About the Opportunity

An exciting opportunity has become available for a Shop Assistant to work at our Immigration Detention Centre at Villawood. In this role, you will support the Canteen Coordinator to ensure smooth and efficient operations in the canteen. This is a full-time, permanent position, Monday to Friday, with occasional weekend hours.

What you’ll be doing 

  • Utilising and understanding localised till sales point systems
  • Maintaining stock levels, replenishing, and cleaning sales areas as well as assisting in monthly stock takes.
  • Ensuring customers points are updated prior to recording sales and updating customers’ records to reflect accurate spend allowance.
  • Packing and recording of stock to deliver to customers in other secure locations.
  • Ensure compliance with Serco and DIBP/FDSP Codes of Conduct, policies and procedures.
  • Ensure the shop is open for business at the required times and that excellent service is provided to all customers
  • Being efficient and organised with good’s receiving and handling invoices

About you

You are a dedicated and reliable individual with excellent customer service skills and a strong attention to detail. Your ability to work efficiently in a fast-paced environment, coupled with your friendly and approachable demeanour, makes you an ideal candidate for this role. You are proactive, adaptable, and committed to maintaining high standards in all tasks, ensuring a positive experience for customers and colleagues alike.

Your ideal skills & experience 

  • Proficient in Microsoft Officer suite, particularly in Excel and Word
  • Proven experience in delivering high-quality customer service with a friendly and approachable demeanour
  • Strong ability to work as part of a team, supporting colleagues and contributing to a positive work environment
  • Excellent organizational and multitasking abilities to manage various tasks and maintain a clean and orderly canteen
  • Excellent communication and numerical skills
  • Prior experience working in a canteen, cafeteria, or similar food service environment is highly desirable

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

  • You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
  • You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
  • We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group

If you’re inspired to make a positive difference, apply now.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging

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