Service Designer | Full-time Temporary with a Possibility of Permanency
2 weeks ago
Details
The Digital Design and Delivery team works to support Access Canberra’s application of technology to build regulatory and customer service capabilities provided by the agency to the community. The team provides project management, business and systems design and analysis and software test services to ensure our systems are fit for purpose, support legislative processes, and serve our customers’ needs. The team plays a lead role in the coordination of a range of quality assurance processes across our ICT systems, supports project management activities within Access Canberra and contributes to the coordination of audit activities that touch on the use of our ICT systems.The Service Designer will add business value by planning and organising the business's resources to enhance the experience of staff and their customers. The work is aimed at pinpointing streamlined service processes and system design to help staff work more efficiently and serve their customers more effectively.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.
Eligibility/Other Requirements: Key duties include, but are not limited to:
Work with senior stakeholders in defining the outcome for an initiative. This includes development of problem and outcome statements, or similar artefacts. Map end-to-end services, both current and future state, to identify areas for improvement through design. Analyse client requirements and collaborate with technical specialists and business SMEs to develop fit-for-purpose solutions to business problems. Examine and report on the likely impact of proposed changes to the relevant business stakeholders or project governance group. Lead co-design working sessions with cross-functional teams. Coordinate requirement walk-through and signoffs, verifying with stakeholders that process models and user artefacts accurately represent business needs. Working in a multi-disciplinary team, you will assume responsibility for assigned tasks and outcomes and ensure they are completed in a timely fashion. Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.Notes: This is a temporary position available immediately for a period of 12 months with the possibility of extension and/or permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
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