Banking Consultant, Port Macquarie NSW
2 weeks ago
Banking Consultant, Port Macquarie NSW
Banking Consultant, Port Macquarie NSW
Req ID: Department: AR Branch Network Division: Australia Retail Location: Port MacquarieAbout Us
Build a rewarding career in an innovative, fast paced and collaborative environment
Are you someone who has the desire and ability to move up a career path to Lending? Join us
Use your passion and curiosity for people, and put them at the centre of everything you do
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Australia Branch Network, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: 63 Horton Street, Port Macquarie NSW
Role Type: 6-month Secondment/Fixed term opportunity, Full-Time (40 hours/week)
What will your day look like?
As a Banking Consultant/ Personal Banker, you will have the opportunity to:
Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
Actively participate in and support bank programs and initiatives,
Take responsibility to ‘know your customer’ from a risk perspective, and
Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Role models a strong customer focus, preferably with retail experience
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative
Active user and promoter of technology
Lending experience or willingness to progress to lending is desired
Enjoys working in a collaborative team environment
You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.
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