Youth Support Mentor

3 days ago

Port Hedland, Australia Hope Community Services Full time
  • Full time, 76 hours per fortnight located in South Hedland
  • Fixed term till 09/05/2025
  • Competitive Salary $41.52 p/hr
  • Salary packaging benefits

HOPE has been a community service in Western Australia for over a century, providing much needed support to people affected by alcohol and other drugs, mental ill-health, youth justice issues and socioeconomic disadvantage. 

We have an exciting opportunity for a Youth Support Mentor to join the Youth Justice team The position is full time, fixed term, working Monday to Friday.

About the Opportunity 

The Youth Support Mentor is an independent position, co-located in the Youth Justice Service office. The Youth Support Mentor will work closely with the identified Youth Justice Officer for each young person to achieve positive outcomes for young people in the areas of:

  • Rehabilitation: Criminogenic Treatment and Support;
  • Emotional Wellbeing: Family & Community Engagement;
  • Education, Training and Employment;
  • Life skills, Health and Development; and/or
  • Bail service if required.

Requirements of the Role: 

Deliver high quality services to people with complex needs

  • Meet with the young person to build a relationship based on trust; to discuss problems, and plan and facilitate programs focused on the specific needs of the young person.
  • Provide information about services and resources; refer clients to appropriate specialist agencies and support the young person to sustain participation with the services.
  • Act as an advocate and raise issues with the HOPE YJS Bail Coordinator and the local Youth Justice team.
  • Participate in regular meetings with the HOPE YJS Bail Coordinator (for overview of client services), and the local Youth Justice team (for case coordination).
  • Liaise with teachers, social workers, local authorities, health professionals, refuge workers and parents, when relevant to the young person’s YJS care plan.
  • Provide mentoring and continuity of care and support the emotional wellbeing of the young person to counteract negative peer influences.
  • Work in a culturally secure and appropriate way.

Reporting and administration

  • Maintain accurate and up-to-date client records, and actively participate in quality audits, including data validation and review.
  • Use fortnightly reports and assessments to support and measure change in areas identified in the young person’s YJS case plan.
  • Contribute to monthly KPI reports and six-monthly funder reports.
  • Provide fortnightly reports to Youth Justice, which clearly evidence outcomes (progress made, goals achieved, etc.)
  • Complete critical incident reports to HOPE and DoJ as required
  • Work with the HOPE and YJS Bail Coordinator to develop effective communication strategies to ensure information and data is collated effectively.

Deliver responsive services to local communities, in partnership with stakeholders

  • Work closely with the identified Youth Justice Officer for each young person to deliver and facilitate with partner agencies outcomes for young people in 4 program areas of:
    • Rehabilitation: Criminogenic Treatment and Support,
    • Emotional Wellbeing: Family & Community Engagement,
    • Education, Training and Employment
    • Life skills Health and Development.

Support for bail placements in the community as required

  • Build strong partnerships within the local community, on behalf of HOPE and Youth Justice, to support better outcomes for our clients and their families and community.

Lead and influence social policies and programs

  • Participate in HOPE’s networking, RAP, client services, and/or safety and quality committee meetings, as required, and contribute to discussions and policy development from a local perspective.
  • Represent HOPE at local stakeholder network meetings.

Ensure continuous improvement in the provision of management and support systems

  • Oversee the implementation of OSH policies and procedures
  • Liaise with the HOPE YJS Bail Coordinator regarding OSH reports and systems (in community, driving, home visits, etc.)
  • Manage and report risks
  • Follow workplace procedures for hazard identification and risk control
  • Ensure Occupational Safety and Health guidelines are followed in the workplace
  • Collect quality data and statistics required for funding bodies
  • Participate in quality assurance activities and evaluation of HOPE

About you:

  • Commitment to upholding HOPE’s vision, mission, and values
  • Experience working with at-risk youth
  • A broad understanding of the challenges and experiences of people in regional Western Australia.
  • Strong communication and problem-solving skills

Desirable criteria:

  • Experience working in regional and/ or remote communities.
  • Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.

Appointments will be subject to Australian residency/visa, satisfactory National Police check (within 3 months), Working With Children card, Current C or A class driver's license, First Aid Certificate, and suitable work referees.

Our Culture  

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’. 

Find out more about Hope on our  website. 

If you need support to submit your application, please email hr@hopecs.org.au  

Your benefits  

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges. 

Not-for-profit salary packaging, reducing your tax (details via AccessPay).   

Discounts with a major health insurance provider. 

We offer employees and their family members access to a confidential, and professional counselling service.

What to expect next  

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.

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