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Senior Manager Application and Services

4 months ago

Fortitude Valley, Australia Urban Utilities Full time

  • Permanent Full Time, 38hr week

  • Generous Salary & Salary Packaging options, including novated leases

  • Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

" We are transforming to ensure the next phase in our digital enablement is strategic and focused on enabling our organisation to perform, protect and serve our community in the digital age" - Martine Watson (CDIO)

Your opportunity:

Our Digital & Information group have an exciting opportunity for an experienced Senior Manager - Digital Applications & Services to join our newly established Digital Experience and Operations Team.

Digital & Information is responsible for digitally enabling Urban Utilities today and digitally transforming future capability to enable provision of digital services to our customers, community and people. The group is accountable to formulate and execute Urban Utilities’ digital & data strategy, deliver Urban Utilities digital portfolio and provide day-to-day operations of information technology (IT), operating technology (OT), data, and the Internet of Things (IOT), including security, infrastructure management, system administration, network operations, and support services.

Reporting to the General Manager Digital Experience & Operations, the Senior Manager Digital Applications & Services is accountable for the operation and performance of all digital applications and services within Urban Utilities information technology (IT), operating technology (OT), data, and Internet of Things (IOT) environments, ensuring exceptional digital service experiences are delivered to Urban Utilities people, functions and customers.

Leading a diverse team of professional and operational staff, this role is responsible for the operations, maintenance, compliance to security, and patching of all active applications, middleware, tools and services, within Urban Utilities information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments. In doing so you will ensure the security of our applications and data, ensure effective enterprise application integration, deliver an exceptional customer experience and minimize cost in the long run.

Success in this role will be measured by the how well data, security, operational, and customer interaction decisions are made to execute performance of digital applications, middleware, tools and services within Urban Utilities information technology (IT), operating technology (OT), data, and the Internet of Things (IOT) environments.

About you:

  • Bachelor's degree in Information Technology or Computer Science, with significant industry knowledge and experience.

  • IT Service Management (e.g., ITIL) or Azure certification is advantageous.

  • Significant demonstrated experience managing multiple digital applications and services, including cloud-based and outsourced services, using in-house and third-party resources.

  • Strong knowledge of digital technologies across ICT, OT, data, and IoT domains.

  • Proficiency in ITIL.

  • Extensive senior IT experience in a comparable organization, leading multiple applications and driving digital innovation and large-scale digitization.

  • Strong financial management skills, including budgeting, forecasting, and cost reduction planning.

  • Proven experience running a similar multi-function unit in a large organisation, ideally with a customer centric model. This in particular applies to these domains:

    • Engaging with stakeholders to identify business requirements.

    • Ensuring compliance with relevant regulations and leading innovation in the technology space.

    • Leading, managing and directing a team of professionals in the design of end-to-end solutions in a complex environment.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

  • Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

  • 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

  • Generous Salary Packaging options, including novated leases

  • Corporate discounts across Health insurance, technology and more

  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au