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Front Office Supervisor

4 months ago

Adelaide, Australia Crowne Plaza Hotels & Resorts Full time

Your day-to-day

  • Provide support in coaching and regular feedback to help manage conflict and improve self and team member’s performance/development
  • In conjunction with Front Office Manager contribute to regular staff meetings that focus of morale building, teamwork, operational issues and driving guest experience
  • Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit
  • Upselling of rooms and food and beverage offerings
  • Deliver a memorable experience to our guests with a personal service whilst not forgetting to recognise and record guest preferences
  • Demonstrate awareness of WH&S policies and procedures and ensure all work practices are carried out within the guidelines. Ensue timely and accurate reporting of hazards
  • Maintains comprehensive knowledge of standard reservation procedures

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we need from you

  • 2 years’ related experience, including management experience, or an equivalent combination of education and experience
  • Bachelor’s degree / higher education qualification in Hotel Management or related field preferred
  • Ability to manage in a competitive environment 
  • Ability to manage complex relationships
  • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged winning culture
  • Strong Leadership skills in managing a team to drive for results
  • Flexibility – Night, weekend and holiday shifts are all part of the job

What we offer

We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training.
 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace

So, join us and you’ll become part of our ever-growing global family.