Customer Care Representative | Full Time

2 months ago

Melbourne, Australia Munro Footwear Group Full time

Job Description

  • Work with a fantastic Customer Care Team for Australia's largest Footwear Group
  • On-the-job training 
  • Full time hours available 

An exciting opportunity has become available for a highly motivated and Customer service-focused individual to join our Customer Care Team in Abbotsford
You will be responsible for providing exceptional Customer Service for all inbound calls and emails, as well as playing a role in being the ‘face' of Munro Footwear Group by supporting reception duties.

Key Responsibilities

  • Providing exceptional customer service via phone and email and support with pre /post purchases
  • Liaising with internal and external stakeholders to meet customer needs
  • Answering inbound calls and assisting customers with their enquiries
  • Handling support/ticket requests in accordance with KPIs
  • Using multiple systems – Contivo, Infor M3, Gmail, BoldChat and Magento
  • Processing returns, exchanges and refunds for customer orders
  • Reception tasks including answering phones, screening and transferring calls and taking messages
  • Greeting all clients and visitors to the office in a professional, friendly and timely manner
  • Assisting with general administrative duties as required, including printing, binding and booking meeting rooms
  • Help maintain and organise the Mail Room as required

About you

  • Previous customer service experience in a Call Centre or Retail Store
  • Previous experience in administration or reception highly regarded
  • Great time management and an ability to take initiative and multi-task
  • Ability to perform within agreed SLAs & KPIs
  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
  • Highly developed written and verbal communication skills
  • A desire and passion to deliver exceptional Customer Service at all times
  • High standards and attention to detail

About us

With more than 290+ stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia's largest online footwear retailer, Styletread

As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.


What we offer

  • Generous employee discount for you and your immediate family
  • An extra 4 days a year of ‘Life Leave'
  • Flexible Paid Parental Leave
  • A Competitive Salary Package
  • Career Growth and development opportunities with a fun & friendly team
  • Through our Employee Assistance Program (EAP) you'll have access to professional and confidential counselling and support services

You're not expected to have 100% of the skills listed above, we want you to grow and mature with the rest of the organisation. If you are organised, and love multi-tasking, while working in a dynamic environment in a supportive company, then we invite you to explore this role - we would love to hear from you

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