Field Engagement Lead

3 weeks ago

Adelaide, Australia Australia Post Full time

Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity

As our Retail Post Office Manager, you'll professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and team engagement, grow revenue, and provide consistently high standards of customer service.

You'll be:

  • Managing, leading and motivating a team by defining work objectives, monitoring, and evaluating performance  
  • Ensuring all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards
  • Managing the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management
  • Reviewing and analysing the performance of the Retail Outlet Operations to achieve the strategic targets and objectives
  • Managing back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner

About you

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  You'll also need to have:

  • Extensive knowledge of retail operations and processes, products, and services
  • Demonstrated ability to establish a collaborative working relationship with customers
  • Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace
  • Proven ability to develop the skills and expertise of team members
  • Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints
  • Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations
  • Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation
  • A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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