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Patient Services Assistant

1 month ago

Flemington, Australia The Royal Children's Hospital Full time

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:

This is a Permanent Part Time position at 48 hours per fortnight within the Support Services department.

Part-time – Job Share - Wednesday, Thursday & Friday –

Working in the Specialist Clinics, you will be responsbile for providing indirect patient care, contributing to the maintenance of a welcoming, clean environment for all and supporting the clinical areas through the delivery of equipment and cleaning services.


Reporting to the Support Services Coordinator and the Nurse In Charge, you will maintain a clean and safe environment within the unit and ensure cleanliness and maintenance of unit equipment. You will also be aware of requirements to ensure that practice is consistent with Infection Control guidelines, policy and according to Cleaning Standards for Victorian Health Facilities.


Your well-developed written and verbal communication skills combined with your interpersonal skills will provide you with the ability to work within a team environment in varying locations throughout the hospital. Your customer focus attention to detail will enable you to provide a high-level service to patients, families and colleagues.

Your Skills and Experience:

Certificate III in Health Service Assistant (PSA)  Previous experience as a PSA is desirable Well-developed communication skills  Commitment to service excellence High attention to detail A true team player Ability to resolve conflict in a professional manner

If this sounds like you, click here  to view the position description.

Application Process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

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