Dr PA/ Medical Receptionist Full-time

2 weeks ago

Liverpool, Australia Genea Full time

Company Description

Where cutting edge science meets heartfelt care

Every fertility journey is different, and at Genea we’re committed to helping our patients fulfil their dreams. We’re here to support them at each important step, and to assist them with preserving their fertility and planning team future family. 

Genea is committed to providing the best possible patient experience, coupled with the best possible outcomes - making Genea pretty special place to work.

Job Description

Currently we are in the market for a full time Dr PA/ Medical Receptionist to join our Liverpool clinic on a full time basis, supporting one of our leading specialists.This role will see you providing a range of administration and reception tasks, ensuring an exceptional experience for every single patient. Your scope of duties will include;

  • Greeting patients as they come into the clinic, handling calls and making appointments.
  • Administration and data entry - setting up patient profiles on Genie, handling all new patient documentation and updating all relevant details in the system for the doctor.
  • Providing information in regards to fees and services, issuing documentation, consent and explaining complex details to patients.
  • Taking payments, processing Medicare and health fund payments and chasing any outstanding payments.
  • Following up on testing results, booking day surgery and coordinating any treatment bookings required.
  • Fielding any patient enquiries, resolving what you can and liaising with the specialist to ensure all queries are handled.
  • Oversee the smooth running of the clinic, looking for ways to improve processes and ensuring a smooth process for both the Specialist & patients. 

Qualifications

We are seeking an experienced Dr PA/ Medical Receptionist for this role, someone who has previously worked supporting either a GP or Specialist practice previously. Ideally you will have worked using Genie software, however we will consider other medical software & a willingness to learn. We are also seeking someone who is bilingual for this role (Mandarin & Cantonese) which will enable you to elevate the level of patient care we can offer at this clinic. 

To be successful in this role you will have excellent administration skills, confidence with learning new systems, the ability to work in a busy role and exceptional customer service skills (this is key to the service & care we provide our Genea patients). 

Additional Information

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team (hrrecruit@genea.com.au)  if  we can help with any reasonable adjustments to enable you to participate in the job application process

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