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Technical Team Lead
3 months ago
Multiple Roles – Team Lead and Coordinator – Helpdesk space
Initial contract for 12 months + Possible Extensions
Adelaide Based Position
Candidates with valid Australian visa will be considered for this position. The client does not provide visa sponsorship.
One of our clients is looking to expand their ICT infrastructure support team are looking for professionals with experience in help desk space.
Position 1: Helpdesk Team Lead
- Manage a technical team and coordinate technical activities.
- This resource will act as the point of contact for any technical escalations and incident management.
- The focus is on technical leadership and service delivery.
- Acting as the primary contact for technical escalations and managing resolution processes.
- Providing technical guidance and support to the team to enhance their skills and knowledge.
Position 2: ICT Coordinator
- Managing and resolving service tickets efficiently and effectively.
- Following up on outstanding tickets and ensuring timely closure.
- Assisting with daily operational tasks and addressing escalations promptly.
- Collaborating with the technical team to ensure seamless service delivery.
- Maintaining documentation and records of incidents and resolutions.
- This position does not require team management
If you want to know more click “APPLY” or you can reach Shilpa Sharma at shilpa.sharma@talentinternational.com