Junior Customer Service Coordinator
4 weeks ago
We currently have a fantastic permanent full-time opportunity for a Junior Customer Service Coordinator to join
As a company committed to growth, we are seeking an ambitious and aspirational self-starter who is eager to expand their skills in a startup environment. This role will engage you in a dynamic learning environment, providing hands-on experience and actively involving you in the business's day-to-day operations. You will work closely with the Customer Service Manager, collaborating with various internal teams to facilitate day-to-day operations, ensuring a seamless customer experience.
This dynamic role requires you to work onsite - our office is located in the Melbourne CBD with a modern office on Collins Street CBD, easily accessible by tram, bus, and train.
About MyDeal
Discover an online shopping experience like no other with MyDeal – the premier Australian retail marketplace that has been bringing shoppers the best deals, discounts and sales on home and lifestyle products since 2011.
We pride ourselves on offering a curated selection of quality products from trusted retailers, so our customers can shop with confidence knowing they are getting the best of the best. From the biggest brands to unique and boutique offerings, we’ve got all of our customers covered. But our commitment to excellence doesn't stop there. In September 2002, MyDeal joined forces with the Woolworths Group, expanding our reach and capabilities to better serve our customers. As part of this prestigious group, we continue to grow and evolve, enhancing our online marketplace and offering unparalleled value to our loyal customers.
About the Opportunity
As a Junior Customer Service Coordinator, you'll play a crucial part in providing a great experience to our customers But not only that, you will also play a part in commitment to continuous improvement, participating in report analyses and contributing innovative ideas for process enhancement. Your main responsibilities will include, but are not limited to:
Operations
Disputes
Provide support to CS teams regarding disputes across all functions, through various channels such as email and phone Investigate disputes through root cause analysis and provide satisfactory outcomes for customers Collaborate with Documentation specialist to create best practice outcomes for common customer queriesAbout you
Are you ready to seize this opportunity and contribute to our dynamic team?
We are looking for a highly self-motivated professional with a dynamic approach, eager to learn and grow within a startup environment. Your exceptional English communication skills, attention to detail, and customer-focused mindset will make you a valuable asset to our team. As a hands-on learner, you will actively engage in report analyses and process improvements, demonstrating a keen interest in understanding the complexity of our business.
You will be well-supported by a team of like-minded individuals and managers who share a core focus on enhancing the MyDeal customer experience.
If you
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