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Motor Performance Advisor

4 months ago

Brisbane, Australia Suncorp Group Full time
  • Full Time Opportunity, Supporting a National Team
  • Competitive salary, Suncorp Benefits
  • Career development pathways.

The Motor Performance Advisor provides the business with Motor Performance Insights via a dedicated Assessor Audit & Quality Assurance Feedback Framework. In addition, this role provides technical, system and performance management support for Motor Assessors & Repairers, Assessing & Repair/Supplier Managers, Manager Motor Claims & Executive Managers enabling the business to provide the best customer experience and deliver the required repair quality, cost and timeliness outcomes.

This opportunity will support a National team, with members in Qld, NSW, and Victoria as well as South Australia. While ideally based in South Australia applications from other areas will be considered.

What you’ll do

  • Achieving Average Repair Cost and Average Combined Cost Targets
  • Supporting the decision making and actions of the Suncorp Personal Insurance Repair Agreement Repairers, (SPIRA) & Motor Claims Managers, Motor Claims Assessors to contribute to the achievement of cost, customer, quality & timeliness targets
  • AudaNet, AudaBridge & E-Scribe Compliance Monitoring
  • Completing Assessor Audits
  • Auditing Assessors Compliance to ensure process adherence
  • Coaching and Developing Assessors
  • Delivering 1:1 Audit feedback sessions to Assessors and Manager Motor Claims Team
  • Ensuring claims are managed effectively and in a timely manner
  • Assist in the design of continuous improvement models to support business plans
  • Provide referral point to support complex customer enquiries and complaints
  • Delivery of exceptional customer service (internal and external
  • Responsible for and determining any risks associated
  • Responsible for adhering to Industry Code of Conduct to eliminate risks
  • Reviewing risks in all internal and external locations

Job Requirements

  • Qualified Panel Beater, Spray Painter or Mechanic - Mandatory
  • Certificate IV in Vehicle Loss Assessing - Desired
  • Demonstrated expertise in vehicle loss adjusting and systems knowledge
  • Extensive quoting and estimating experience
  • Demonstrated advanced level of customer management
  • Advanced vehicle damage assessment and estimating skills utilising Methods Based Assessing & Repair
  • Understanding of State, Federal & Insurance Code of Conduct requirements
  • Detailed system knowledge of ClaimCenter, AudaNet, AudaBridge & E-Scribe
  • Committed to enhancing customer experience and delivering high quality solutions within required timeframes

What we can offer

  • A range of flexible working and leave options, including 20-weeks paid parental leave, four-weeks paid secondary carer parental leave and unlimited paid emergency response leave.
  • Discounts and offers on a range of popular retail stores, plus banking and insurance products.
  • Community contributions through payroll giving, donation matching and paid volunteer leave.
  • Investment in your brighter future with ongoing study support and career development programs.
  • A robust employee assistance program and dedicated employee council to help prioritise your work/life balance.

Employee benefits | Suncorp Group