Manager Government Relations

4 weeks ago

Adelaide, Australia SA Water Full time

About the Company 

Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live. 

Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.  

For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas. 

In short, we make a positive different to the lives of South Australians and the communities they live in every day. 

About the job

The Manager of Government Relations and Customer Advocate will lead a newly merged, experienced team, where you will play a pivotal role in providing expert guidance and impactful outcomes for matters raised by our customers, Minister, Cabinet, and government. In this key position, you will oversee the management of complex matters, contributing significantly to the corporation's strategic objectives and goals. Your leadership will be central to ensuring seamless coordination between government and customer satisfaction, thereby enhancing the corporation's overall performance and reputation.

About you

As the Manager of this crucial team, you will lead by example, fostering a culture of excellence and collaboration. Your strategic thinking and problem-solving skills will be challenged as you navigate intricate government processes and address complex customer complaints. This position presents a distinctive chance to contribute significantly to both governmental relations and customer experiences, driving the corporation towards success and the achievement of its strategic milestones. We invite applications from individuals with substantial experience in similar leadership roles, guiding large and intricate teams, coupled with a background in business governance.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

  • Build and lead an effective high performing team that works collaboratively toward achieving the organisation's goals.
  • Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g. ensuring you’re not under the influence of drugs, alcohol and/or fatigue).
  • Lead SA Water’s engagement with ministers, Cabinet, and government relations to a high standard.
  • Develop and maintain a leading practice Corporate Complaint Management approach and procedure that is easily accessed and understood by customers and our people that encourages capture of all complaints and fair, empathetic customer centred resolutions.
  • Ensure the practices for the provision of service gestures across the business are well defined, understood and reporting requirements are fulfilled.
  • Foster quality decision making, particularly by ensuring quality processes and documentation.

Your success in this role will come from:

  • Appropriate tertiary qualifications and/or experience in working with senior business leaders including CEO/General Managers/Senior Managers.
  • High level interpretation, problem solving and analytical capabilities.
  • Highly developed influencing, negotiation and mediation skills.
  • Demonstrated expert understanding and knowledge of the processes of Government, Cabinet and the Parliament.       
  • Demonstrated ability to lead large teams, including setting priorities and managing workloads as well as mentoring and development of people.
  • Experience of building relationships and exerting influence with key stakeholders inside and outside of business.
  • High level of written and verbal communication skills, including the ability to interpret and explain policy and procedures and develop well researched, clear and concise correspondence, briefing notes and reports.
  • Ability to work under pressure to meet multiple deadlines with limited direction.

Further information can be found in the attached PD: Manager Government Relations and Customer Advocacy.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Despina Livadiotis from the Talent Acquisition team despina.livadiotis@sawater.com.au

Applications close 11:55pm, 28 April 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQ+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

  • Manager Government and Board Relations

    6 days ago

    Adelaide, Australia SA Government -TAFE SA Full time

    **TAFE SA** **Job reference**: 589448 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone - **Ongoing Role** **- ASO8 $119,317 to $123,822 per annum + Super** **About TAFE SA** Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to...

  • Manger Intra Government Relations

    6 days ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Applications close by 10am Wednesday 19th of July 2023.** **Our Federal Government client is seeking to engage in an** **EL2 Manager Intra Government Relations temporary assignment for 6 months from August 2023 with option for a 6 month extension to August 2024 in the ADELAIDE CBD. **Position Overview** **Duties & Responsibilities**: - Support the...

  • Industrial Relations Lead

    4 weeks ago

    Adelaide, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 857417 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network - Workforce, Roma Mitchell House**: - **Salary: ASO8 - $119,317 - $123,822 (p.a.)**: - **Full Time, Permanent Role** **About the Role** Central Adelaide Local Health Network (CALHN)...

  • Industrial Relations Lead

    4 weeks ago

    Adelaide CBD, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 842415 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network - Workforce, Roma Mitchell House**: - **Salary: ASO8 - $119,317 - $123,822 (p.a.)**: - **Full Time, Permanent Role** **About the Role** Central Adelaide Local Health Network (CALHN)...

  • Manager Governance and Information

    4 weeks ago

    Adelaide CBD, Australia SA Government -INDEPENDENT COMMISSION AGAINST CORRUPTION Full time

    **Independent Commission Against Corruption** **Job reference**: 536914 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Salary range $104,938 to $121,992** **Full time Fixed term** **About the Commission** The Independent Commission Against Corruption (the Commission) is an independent statutory...

  • Governance and Compliance Officer

    4 weeks ago

    Adelaide CBD, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

    **Department of Treasury and Finance** **Job reference**: 536492 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **Governance, Risk and Assurance, People and Performance** **About the Opportunity** A newly created ongoing position within the Governance, Risk and Assurance Services team of the People of...

  • Principal Employee Relations Consultant

    6 days ago

    Adelaide CBD, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

    **Department for Child Protection** **Job reference**: 524890 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Role Status**: Full-Time Term Vacancy Available until 25/03/2024 **Remuneration**: ASO7 ($104,938 - $113,435 per annum +10.5% Super) **Role Details** The Department for Child Protection has...

  • Industrial Relations Lead

    4 weeks ago

    Adelaide, Australia SA Health Full time

    **Job no**: 857417 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Corporate Services - **Central Adelaide Local Health Network - Workforce, Roma Mitchell House**: - **Salary: ASO8 - $119,317 - $123,822 (p.a.)**: - **Full Time, Permanent Role** **About the Role** Central Adelaide Local Health Network (CALHN) sits within SA Health as...

  • Compliance and Governance Officer

    6 days ago

    Adelaide CBD, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 833082 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network - Strategy and Governance Directorate, location negotiable**: - **Salary: ASO6 $94,176 - $99,615 p.a.**: - **Permanent Full-Time position** **Overview** An exciting opportunity...

  • Compliance and Governance Officer

    4 weeks ago

    Adelaide CBD, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 840836 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network - Strategy and Governance Directorate, location negotiable**: - **Salary: ASO6 $97,022 - $102,626 p.a.**: - **Permanent Full-Time position** **Overview** An exciting...

  • Head of Investor Relations

    3 days ago

    Adelaide Region SA, Australia Indigenous Business Australia Full time

    **Title**:Head of Investor Relations (identified **Position no**:3026 role1) **Level**:IBA Level 7 ($146,074 - $171,151) **Last updated**:July 2023 **Location**:Any capital city (except Tasmania) **Term**:Ongoing **Program**:Investment & Asset Management **Section**:Investor Relations **Context**: Indigenous Business Australia, partners and invests with...

  • Account Manager

    6 days ago

    Adelaide Airport, Australia A2B Australia Full time

    **About Us** A2B Australia Limited is an ASX listed Company with a leading position in mobility and payment technologies and in personal transport. A2B’s dispatch technology is deployed globally and our expertise in payments is embraced by retailers and the Taxi industry throughout Australia. A2B is home to brands including EFT Solutions, Mobile...

  • Principal Advisor, Industrial

    4 weeks ago

    Adelaide, Australia Primary Industries and Regions SA (PIRSA) Full time

    **Department of Primary Industries and Regions** **Job reference**: 578800 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone **The Opportunity** We have an opportunity for a Principal Advisor, Industrial and Employee Relations to be part of our People and Culture Division within the Department of Primary Industries...

  • State Government

    1 week ago

    Adelaide, Australia Randstad Full time

    Randstad are currently partnering with a well known State Government department based in Adelaide. This opportunity is available immediately for customer service focused individuals with high attention to detail! The ideal candidate is eager to learn and can utilise their previous skills and experience to hit the ground running. A step into the financial...

  • Manager, Data Governance

    6 days ago

    Adelaide CBD, Australia SA Health Full time

    **Job no**: 838876 **Work type**: Full time **Location**: Adelaide CBD **Categories**: IT - **Central Adelaide Local Health Network, Adelaide**: - **Salary ASO-8 $117,554 - $121,992**: - **Permanent full-time** **About the role** The Manager, Data Governance and Quality is responsible to the Executive Director, Strategy and Digital for the planning,...

  • Manager, Claims Services

    6 days ago

    Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

    **Department of Treasury and Finance** **Job reference**: 585079 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone SAFA functions as the central financing authority, captive insurer and manager of the passenger and light commercial fleet operations for the Government of South Australia. SAFA plays an integral role in...

  • Employee Relations Specialist

    4 weeks ago

    Adelaide Region SA, Australia Tetra Tech Full time

    Be part of an energetic and committed HR team working across the Indo-Pacific Region._ **Contribute to a world where people, communities and the planet thrive.** Tetra Tech International Development is a leading development consulting firm working with government, businesses and NGOs to solve complex development challenges in the Indo-Pacific region. For...

  • Cybersecurity & Governance Analyst

    3 weeks ago

    Adelaide Region SA, Australia Medical Insurance Group Australia (MIGA) Full time

    MIGA is a leading national provider of medical indemnity insurance and associated services to the healthcare profession across Australia. **About our business** With a history spanning over 120 years, we are proud and passionate about the service and support we provide to our clients. As a leading, national medical indemnity insurer to the healthcare...

  • Records Manager

    6 days ago

    Adelaide, Australia SA Government -COURTS ADMINISTRATION AUTHORITY Full time

    **Courts Administration Authority** **Job reference**: 594578 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone The Records Manager is responsible for the CAA’s Records Management strategies, policies and procedures, and providing training and support for managers and employees across the CAA. This includes the...

  • (Government) Facilities Officer

    4 weeks ago

    Adelaide CBD, Australia MatchaTalent Global Full time

    The Facilities Officer monitors and coordinates programmed, reactive and project works performed by contractors and consultants to ensure their delivery is in accordance with specifications and contract conditions and complies with Service Level Agreements with Business Units. This requires the incumbent to maintain a good knowledge of site facilities and...