Patient Accounts Officer

1 week ago

Brisbane, Australia Icon Cancer Centre Australia Full time

Administration Brisbane Full Time Icon Cancer Centre Australia

Join the Patient Accounts Team at Icon Group’s Head Office, Located at 22 Cordelia Street, South Brisbane, Qld

  • Utilise your Medical Administration / Secretarial / Reception Experience in this Back-of-house Role, Performing Health Fund Billing and Receipting Payments for our Medical Centres, within a Team Environment
  • Join a Rapidly Expanding, Well Established Private Healthcare Company
  • Competitive Hourly Rate + Annual Leave Loading (17.5%),
  • Permanent, Full-Time (76-hour fortnight)

If you have experience submitting private hospital and/or health fund hospital claims in medical receptionist, secretary or accounts roles we’d love to hear from you

About the role
A permanent, full-time position is now available at our global head office in South Brisbane. The Patient Accounts Officer works as part of a fantastic, cohesive team and is responsible for:

  • Process medical and hospital billing accurately and efficiently
  • Liaise with site-based staff to coordinate submission of health fund claims
  • Process receipting of payments
  • Reconcile medical rejections, and adjust claims accordingly for re-submission
  • Process refunds where required
  • Follow-up unpaid claims with health funds

About you
To be considered for this role you will need to demonstrate:

  • Medicare and Health Fund billing experience including hospital and Doctor claims, receipting and reconciliation.
  • Competency in related systems and processes
  • Attention to detail
  • Strong commitment to customer service
  • Exceptional verbal and written communication
  • Ability to quickly understand and develop operational knowledge of fee schedules, Doctor and day hospital billing and associated processes
  • Outstanding team member qualities including flexibility, and willingness to support your colleagues

About Icon:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK. With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

Here’s why our people choose us: 
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Extra benefits for YOU:

  • Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
  • Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
  • Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
  • Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
  • Flexible Work Arrangements where applicable: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
  • Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
  • Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
  • Wellness Support: Utilize resources and tools to balance your psychological and physical health.
  • Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
  • Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.

We’re excited for you to join us
At Icon, build relationships that matter. Apply Now because At Icon, You Can.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Keywords: Medical Reception, Administration, Ward Clerk, Medical Administration, Practice Management, Doctors Clinic, Hospital Officer

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