Customer Delivery Manager

4 weeks ago

Northern Beaches Council, Australia Woolworths Full time

 
 

Customer Delivery Manager (Dispatch)

The Customer Delivery Manager role exists to ensure optimal CFC operational performance across Staging & Dispatch activities. This role will lead, manage, and support the Staging & Dispatch teams to provide an exceptional level of service to all online customers by ensuring all orders are dispatched on time.

This role will report into the Assistant Customer Fulfillment Centre Manager - Customer Order and Delivery.

What makes you right for Woolies

As the Customer Delivery Manager, your key responsibilities will be to: 

  • Spend time with the Staging and Dispatch teams to motivate, manage, and guide them to deliver results and drive best practice in the CFC

  • Lead the team to work safely and efficiently

  • Collaborate with the Customer Order Manager to ensure orders are picked on time, packed correctly, and congestion points are avoided during the pick

  • Collaborate with our Customer Hub team and Online Logistics team to improve customer satisfaction, especially On time to Customer

  • Identify and develop talent in the CFC to build a talent pipeline for our Woolworths Group

  • Engage with other CFC teams to share best practice

The right attitude is everything....

  • Genuine passion for food & shopping

  • Customer first mentality

  • Love of teamwork and growing with others

  • Flexible and adaptable to change

  • Willing to work and reliable

Woolworths, a job is never just a job.

It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

Who we are

Joining WooliesX means being a part of the wider Woolworths Group, which includes the businesses of Woolworths Supermarkets, BWS, Dan Murphy’s, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

Why work with us

Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.

When you will be needed

This is a full-time position requiring flexible availability to work as per business needs, including overnight and weekend shifts.

Grow with the Group
 

As an inclusive, team-first company, our people are at the core of everything we do. 
 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
 

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 
 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 
 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
 

We’d love to hear from You
 

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au.
 

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