Senior Technical Analyst

3 weeks ago

Camberwell, Australia coles Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.


About our team 

The Liquor Technology team is supporting one of the most significant technology changes within the Coles Liquor business through the Apollo Program. In addition, our team are also responsible for the day-to-day running of the technology that supports our Liquor business in both store and above-store areas. 

About the role 

As a Senior Technical Analyst, your primary function will be to become an expert in systems used within Liquor Technology. You will have keen analytical thinking and an ability to work with both technical and functional teams to both learn and provide your system knowledge. 

Key responsibilities include: 

  • Work with and understand operational production systems and processes, with a particular focus on supply chain and replenishment 

  • Provide plain language advice on technical issues to non-technical audiences  

  • Work with key stakeholders to identify how new business requirements may be delivered with existing IT solutions  

  • Work with technical teams to understand system technical capabilities, functions and use 

  • Work with architecture teams to help ensure alignment of delivered solutions in line with approved architectures 

  • Be a key contact point for support teams in helping diagnose and resolve production issues 

  • Provide a deep technical understanding of IT solutions  

  • Able to translate functional requirements into Technical Specifications  

  • Establish relationships with stakeholders to develop trust and ensure reliable and accurate information  

  • Works across both single and cross-function projects / assignments  

About you and your skills: 

  • Formal tertiary qualification preferred  

  • 5+ years demonstrated experience as a Technical Analyst or similar technical function working in retail environments and projects.  

  • SQL/database experience a must 

  • Familiarity with Azure cloud technology highly desired 

  • Understanding of IT ecosystem, software development lifecycle, enterprise architecture principles, and user experience (UX) design.  

  • Highly collaborative style, able to engage with a diverse range of stakeholder to meet targets. 

  • Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. 

  • A demonstrated capability to analyse data and identify trends through that analysis 

  • Effectively balances commercial and customer needs.  

  • Communicates well in person and in writing  

  • Curious and committed to continual learning 

  • Experience in Agile Methodology  

  • Experience in retail environment mandatory  

  • Experience utilising tools such as JIRA, Confluence and SharePoint 

  • Values specialist expertise and capitalises on the knowledge and skills of others within the team and broader organisation.   


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