Customer Service Advisor

3 weeks ago

North Geelong, Australia GMHBA Full time

Remarkable people; remarkable career.

We are looking for a Customer Service Advisor to join our Private Health Insurance Branch team in Geelong.  As part of our branch team, you’ll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. You’ll complete a range of tasks around our members accounts such as processing claims, payments, membership changes and follow ups as well as promote our range of health services including eye care, dental, and wellbeing reward programs. You will also support our inbound and outbound member campaigns which are designed to make sure our members get the most out of their insurance.  

Our members come first. And you’ll be an important part of that.

About the role 
We have an opening for an experienced Customer Service Advisor to join our team on a permanent ongoing full time basis.  This role is based in Geelong and you will be working on a roster from Monday through to Saturday. The total hours are 38 hours per week. 

About you
You’ll bring:
•    Excellent people skills - you’ve worked in busy face customer service roles (like retail, hotels, travel or hospitality) and you’re passionate about delivering an exceptional customer experience 
•    Great communication and professionalism at every turn. You’ll be the face of GMHBA, talking to our members in person as well as email and phone.
•    A talent for explaining complex information in a simple way to our members. Because of the business we’re in, you’ll be referring to policies, premiums, procedures and regulations regularly.
•    A drive to get the details right in the information you provide to our members and the tasks you complete for them
•    The initiative to seek out the right solution for our members because you care.
•    A team player. You’re self-motivated, organised, and pride yourself on hard work with a willingness to deliver on and exceed targets for yourself and your team.
•    Resilience, and confidence. You set a path and a clear example for others to follow

You’ll get access to a range of great team member benefits
•    Discounted health insurance
•    AIA Vitality, our award-winning health and wellbeing program
•    Healthier Together +Us, our in-house online health portal

•    We celebrate our successes through regular social events, reward and recognition programs and a calendar of community connected events
•    A paid day of community volunteering each year
•    Ongoing learning, development and opportunities to continually develop and advance your career
•    Plus, you’ll be part of a great team of private health insurance experts who are genuinely passionate about putting our Members first.

About you 
As the successful candidate you will bring the following skills and experiences:

Mandatory
•    Demonstrated experience in a busy customer service and team-based environment 
•    Strong focus on delivering excellent service and quality outcomes for customers
•    Well-developed communication skills (written and spoken)
•    The ability to build positive relationships with both internal and external stakeholders 
•    Proactive, self-motivated and works on own initiative
•    Basic computer literacy including competent use of Microsoft Office and customer databases
•    A proven ability to prioritise your workload with a strong attention to detail
•    Committed to continuous improvement

Highly desirable 
•    Experience in a busy retail environment
•    Experience in PHI or a similarly regulated industry (e.g. banking or general insurance)
•    Experience in sales and working to sales targets
•    Demonstrated understanding of the sales process with previous cross selling experience

Information you need to know       

•   Start Date - 29th July
•   You’ll start with three weeks full time paid training, to get you ready to help our members 
•    We can only accept applications if you have the right to work in Australia
•    The salary for this position is $65,559 per annum ($33.17) + super

GMHBA began almost a hundred years ago to provide healthcare to Geelong’s workers and has since grown to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community focused culture, and a great regional lifestyle.

Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

Let’s get started. 

Start your application by completing the form below. Applications close Sunday 16 June 2024, 5pm
Download the position description
Questions? Contact us at careers@gmhba.com.au

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement

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