Retail Customer Service Officer

4 weeks ago

Mansfield, Australia Australia Post Full time

Help us deliver like never before  
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details:

Our relief team members will be allocated shifts at multiple Post Offices within a geographical location, a willingness to work at multiple locations with a variety of start and finish times across our operational hours of Monday - Friday is a requirement of this position

  • Relief locations include Mansfield & Euroa 
  • Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks)
  • Casual on call as required after training, Monday to Friday various shifts between 8:45am -5:15pm
  • Adult Pay Rate $32.37 increases to $34.59 after 3 months + 12% Superannuation

You'll be:

  • Performing customer sales and service transactions with customers 
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS) 
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews 
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  •  Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs 
  • Assisting with administrative duties such as stocktaking and record maintenance  

About you  
You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community.  You'll also need to:

  • Have experience in customer service and/or cash handling  
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift   

How we'll deliver for you:

  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety     
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day    
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more. 


We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

  • Retail Customer Service Officer

    2 weeks ago

    Mansfield, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Representative

    4 weeks ago

    Mansfield, Australia Bowser Bean Cafe Full time

    **Bowser Bean Mansfield** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super...

  • Customer Service Representative

    3 weeks ago

    Mansfield, Australia Bowser Bean Cafe Full time

    **Bowser Bean Mansfield** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super...

  • Customer Service

    4 weeks ago

    Mansfield, Australia Davidson Group Services Full time

    **About the Company** Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. This company has low staff turnover due to their exceptional and rewarding culture. They have regular celebrations and team events, and have fun intercompany competitions. They finacially...

  • Customer Service

    2 weeks ago

    Mansfield, Australia Davidson Group Services Full time

    About the CompanyOur client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience.This company has low staff turnover due to their exceptional and rewarding culture. They have regular celebrations and team events, and have fun intercompany competitions. They finacially reward...

  • Plumbing - Retail Consultant - Mansfield

    2 weeks ago

    Mansfield, Australia Reece Group Full time

    Plumbing - Retail Consultant - Mansfield **About Reece Plumbing** We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. **About the...

  • Customer Service Representative

    4 weeks ago

    Mansfield, Australia Davidson Group Services Full time

    **About the Company** Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. **About the Role** As part of a large and friendly team, your responsibilities will include: - Receive inbound calls from customers, enquiring about trade services - installations,...

  • Retail Postage Sorter

    4 days ago

    Mansfield, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Assistant Retail Manager Regional Vic

    3 weeks ago

    Mansfield, Australia Gorilla Jobs Full time

    Full-time position available in Mansfield - Supporting the retail manager in daily operations - Providing excellent customer service to patients We are seeking an experienced and motivated Assistant Retail Manager to join a friendly and supportive pharmacist team in Mansfield. Located in the heart of the Great Dividing Range, Mansfield is a picturesque town...

  • Plumbing - Retail Sales Assistant - Mansfield

    2 weeks ago

    Mansfield, Australia Reece Group Full time

    Plumbing - Retail Sales Assistant - Mansfield **About Reece Plumbing** We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. **About the...

  • Retail Consultant

    3 weeks ago

    Mansfield, Australia Reece Group Full time

    Retail Consultant - Showroom (Mansfield) **About Reece** Reece is an Australian success story that continues to go from strength to strength. This is an opportunity to join an essential business and get to be part a fun team environment. **Company Benefits** - Learning & career development opportunities - Team member discounts on company products - Paid...

  • Retail Postage Sorter

    2 weeks ago

    Mansfield, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. About the opportunity As...

  • Retail - Duty Manager Mansfield

    4 weeks ago

    Mansfield, Australia St Vincent de Paul Society Full time

    **Join one of Victoria's Leading Not-For-Profits!** **Competitive Salary + Tax reducing salary package** **Part Time, Sunday shift only - 8.45am - 5.15pm** **The Role**: We have an exciting opportunity for a talented Duty Manager to join our vibrant team at our Mansfield Shop. This is a perfect destination for all shoppers wanting to find pre loved...

  • Retail Postage Sorter

    4 weeks ago

    Mansfield, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...

  • Retail Sunday Duty Manager

    2 weeks ago

    Mansfield, Australia St Vincent de Paul Society Full time

    Join one of Victoria's Leading Not-For-ProfitsBe part of a values-driven team of successful retailersPart-Time - Ongoing PositionSunday - 8.45am to 5.15pmThe Role:Vinnies Victoria is currently looking for a talented Duty Manager to join our vibrant team at our Mansfield Shop. In this role, you will lead a team of staff and volunteers who are just as...

  • Retail - Duty Manager Mansfield

    2 weeks ago

    Mansfield, Australia St Vincent de Paul Society Full time

    Join one of Victoria's Leading Not-For-ProfitsCompetitive Salary + Tax reducing salary packagePart Time, Sunday shift only - 8.45am - 5.15pmThe Role:We have an exciting opportunity for a talented Duty Manager to join our vibrant team at our Mansfield Shop. This is a perfect destination for all shoppers wanting to find pre loved treasures. You will lead a...

  • Retail Sunday Duty Manager

    2 weeks ago

    Mansfield, Australia St Vincent de Paul Society Full time

    **Join one of Victoria's Leading Not-For-Profits!** **Be part of a values-driven team of successful retailers** **Part-Time - Ongoing Position** **Sunday - 8.45am to 5.15pm** **The Role**: Vinnies Victoria is currently looking for a talented Duty Manager to join our vibrant team at our Mansfield Shop. In this role, you will lead a team of staff and...

  • Rental & Retail Store Manager - Mansfield

    2 weeks ago

    Mansfield, Australia Buller Ski Lifts Full time

    **Location** Mansfield **Department** Altitude & Buller Sports **Type** Seasonal **Description** Buller Sports is a leading rental and retail operator in the Mt Buller/Mansfield area, with 8 stores and a team dedicated to delivering to our guests the best possible mountain experience, all day, every day. We are looking for enthusiastic, pro-active,...

  • Rental & Retail Store Manager - Mansfield

    2 weeks ago

    Mansfield, Australia Buller Ski Lifts Full time

    LocationMansfieldDepartmentAltitude & Buller SportsTypeSeasonalDescriptionBuller Sports is a leading rental and retail operator in the Mt Buller/Mansfield area, with 8 stores and a team dedicated to delivering to our guests the best possible mountain experience, all day, every day. We are looking for enthusiastic, pro-active, and lively people to join our...

  • Hospitality and Retail! Change You Career!

    7 days ago

    Mansfield, Australia Flavorite Hydroponic Tomatoes Full time

    Are you currently working in the Hospitality or Retail industries and looking for a career change? Have you ever considered working in horticulture? - At our Flavorite Mansfield VIC site we are seeking entry level team leaders and team members for a variety of roles across several key departments. - We value and seek applicants with transferrable skills,...