APS6 Case Management Officer

3 weeks ago

Melbourne, Australia Talent International Full time

Case Management

Multiple opportunities for a APS6 Case Management Officer’s to work for a branch in a Federal Agency, which manages all external review applications in the Administrative Appeals Tribunal (AAT).

The contract will run for 6 months from initial employment with potential for further extension, based from Richmond.

The role

Working under guidance to manage, progress and resolve AAT applications. The position will assess available information against legislative criteria and company policy to determine the most suitable way to conduct AAT proceedings, on behalf of the company in a timely manner.

Responsibilities may include but are not limited to:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
  • Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

Requirements

  • Excellent written communication and reporting skills
  • Work under limited supervision and direction to achieve tasks within recognised guidelines
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Managing high workloads
  • You must be able to provide proof of Australian Citizenship if successful

Apply

Hit apply now or more information please email Samuel.beckett@talentinternational.com.

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