Operations Specialist
3 weeks ago
Operations Specialist - Mortgage Servicing, Challenger Mortgage Management
Challenger Mortgage Management (CMM) operates a state-of-the-art servicing platform that manages a diverse range of mortgage portfolios for investors. Utilising a best-in-class Salesforce platform and leveraging technology to optimise to be a key contributor to our team. our operations, we are seeking an Operations Specialist with experience in either payment processing, treasury, or trust accounting.
Join a dynamic and growing team at Challenger, where your expertise in transactional banking and loan servicing will drive operational excellence and client satisfaction.
Key Responsibilities:
Payments and Banking:
Outgoing Transactions: Manage transactional banking, redraws, and reconciliations.Incoming Transactions: Process payment files, oversee application to accounts, handle out-of-cycle collections payments, investigate and apply unallocated funds, and manage discharge receipts.Reporting: Collaborate with the Trust Manager and Trustee, providing accurate reports such as stratification reports, cashflow reports, discharges, and redraws.Operations:
Security/Custodial Management: Release mortgages, manage the discharge and partial discharge process, consent to subdivisions, title changes, and boundary adjustments.Complaint Escalation: Address and escalate complaints communicated via email.Asset Enforcement: Oversee asset enforcement and realisations and allocate and manage mercantile agents.As we onboard new clients, this role will also assist in the client onboarding process, ensuring seamless integration and service delivery.
Role Requirements:
Experience: Hands-on experience in a mortgage or loan servicing position within a bank or non-bank lender, along with treasury experience.Technical Skills: Proficient in Microsoft Office 365, Excel (including V-Lookup, Macros), Word, and other relevant applications. Knowledge of PowerBi is a plus.Problem-Solving: Strong problem-solving skills with the ability to learn new systems quickly.Organization and Communication: Well-organized with excellent communication and prioritization skills.Why Join Us?
Professional Growth: Opportunity to develop your career in a supportive and growth-focused environment.Innovative Team: Work with a team that values innovation, collaboration, and excellence.Impactful Role: Contribute to the expansion and success of our portfolio by ensuring operational efficiency and client satisfaction.Further information regarding the broader team/division:
The Funds Management business seeks to provide clients with relevant investment strategies exhibiting consistently superior performance. The business comprises two units: Challenger Investment Management (CIM) and Fidante Partners.
CIM includes internal investment teams that originate and manage assets in two asset classes – Fixed Income and Real Estate. CIM originates and manages assets for Challenger Life Company and a diverse client base of retail and institutional investors and currently manages funds totalling in excess of $19.4 billion.
Fidante Partners is an investment management company that partners with specialist asset management firms to deliver compelling opportunities to an international investor base and provides distribution and administrative support to quality fund management teams.
We are Australia's fastest-growing investment manager with approximately $91.2* billion in funds under management. The two businesses combined represent Australia’s eight largest funds management business.
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