Front Office Night Auditor
1 month ago
Job Number 24091283
Job Category Finance & Accounting
Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Explore an exciting new career path Westin Hotels, where we rise to make each day better for our guests. At The Westin Brisbane, discover a place where you are given a choice to not just get up and go to work, but to rise. To feel empowered by career growth opportunities in a people first environment. And to work together to enhance the well-being of our guests, our communities and each other.
The Westin and Four Points by Sheraton is hiring Night Auditor. You will complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Who you are and what you need:
- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- To audit the day’s trading transactions & balance before posting
- Accurately complete accounting & reporting requirements as per the hotel’s policies & procedures
- Optimize profitability of operations and ensure all cashiering polices are followed
- Report accidents, injuries, and unsafe work conditions to manage
- Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Have at least 2 years experience preferably within a high volume environment
- Opera experience preferred however not required
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
Benefits
- Dry cleaning of work clothes
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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