Night Auditor

7 days ago

Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre.

With 375 guest rooms, 2 Restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totaling.

Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct.


Brisbane Airport Hotels Group is currently looking for a Part-time Night Auditor, to join the professional and dynamic Front Office team.

This Part-time role reports to the Night Manager, with responsibilities including leading the smooth night shift operation within the Front Office department.


Key Responsibilities Include:

  • Addressing any guest requests.
  • Positively handling guest complaints.
  • Recognizing and welcome regular guests.
  • Ensuring the service provided by all staff is to the department's standards.
  • Maintaining a clean and safe work environment.
  • Ensuring accuracy & attention to detail with all cash and credit transactions.
  • Managing the night audit process including correctly posting the hotel's revenue, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
  • Checking guests in and out.
  • Answering guests queries in a timely and efficient manner.

To be successful in this role, you MUST have:

  • Strong analytical skills with a high level of computer literacy.
  • Exceptional customer service skills.
  • Excellent communication, interpersonal and time management skills.
  • A friendly and outgoing personality.
  • Excellent grooming and presentation standards.
  • A willingness to use initiative and strong problem solving skills.
  • Have a good knowledge of security and emergency procedures and manage the instigation of these if required to do so.

What we can offer you:

  • Every Friday we say THANK YOU to all our staff by providing a chef made buffet lunch. We have a different cuisine from all around the world monthly
  • Monthly "Celebration day" cakes, food, celebration and time to connect as a company


 Annual Service Recognition
  • After one year of service we thank you with a complementary hotel stay, breakfast and vouchers for dinner in our exclusive restaurants.
  • AirReward program for exceptional customer service
  • Annual Family Fun Day We say thank you to your family, by hosting a day of family fun.
  • Accor Heartist: Indulge in a wide array of benefits, granting you access to incredible savings at various places worldwide. Treat yourself to unforgettable experiences while enjoying fantastic discounts like never before. Embrace the true essence of hospitality with our exclusive Heartiest Card membership.
  • Career progression & education assistance
  • Subsidized onsite carparking
  • Complimentary carparking after 3 years of continued employment
  • Discounted AirTrain weekly pass

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