Performance (Social) Manager

4 weeks ago

Melbourne, Australia Nexus Full time

Description

Position at GroupM Nexus

ABOUT GROUPM NEXUS  
GroupM Nexus is the world’s leading global media performance organisation that unites GroupM Practices (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat) into a single unit. The global organisation will be underpinned by a new cross-channel performance platform, AI and international delivery hubs to set new benchmarks for innovation, effectiveness and efficiency for GroupM’s agencies and clients.  
With +350 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivalled advantage to our clients, stakeholders, and people.  
We have a clear vision for our business, to lead the next era of media performance. We believe that this spans how we make advertising work better for our people, our planet, our communities, and our clients.  
Our Nexus mission statement is to place transformative technology at the centre of human experiences. We’ll achieve this by connecting our technology, talent and thinking.  
ROLE OUTLINE  
The Performance Manager delivers success across all facets of the business. Highly skilled in every aspect of biddable, you are accountable for managing a developing a portfolio of clients. Able to confidently lead a small team of people, you set the highest standard for operational excellence, and maintain a market-leading view of best practice biddable media.   
Passionate about technology and digital media, you are the team expert on how to deliver best-in-class biddable activation and outcomes while nurturing a junior team of practitioners.  
KEY RELATIONSHIPS  

  • Collaborating closely with internal teams
  • Establishing strong relationships with relevant media, data, and technology partners
  • Foster deep trust and understanding with agency client teams
  • Contribute to great teamwork in your immediate team

WHAT YOU SHOULD SPEND YOUR TIME DOING  
People – 30% of your time  

  • Manage team workflow, delegating tasks effectively, making sure goals are set & met, and highlighting concerns with your Director
  • Hold constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievement
  • Assist in the training and development of junior members of the team

Product – 30% of your time  

  • Ensure all output is of the highest standard, and conforms to GroupM's best practices across planning, implementation, optimisation, and reporting
  • Oversee the end-to-end biddable process across your team, ensuring QA compliance and use of best practice
  • Identify and lead product innovation opportunities for your clients and with your teams.
  • Lead biddable projects across your client remit, working collaboratively with stakeholders to define and deliver success

Client – 20% of your time  

  • Support your director in the delivery of strong implementation plans that meet client objectives
  • Offer expert perspectives and POVs on recent market trends or developments, ensuring they're shared with stakeholders
  • Meet with vendors and partners to drive your client's agenda, creating opportunities for junior team members to get involved

Commercial – 20% of your time  

  • Ensure your team are delivering on time and accurate commercial tasks, including training & education
  • Seek and implement improvements to ways of working that increase efficiency and effectiveness of commercial operations
  • Support Director on investment decisions, audits, and forecasting

WHAT MAKES A GREAT PERFORMANCE MANAGER  

  • Attention to detail: monitoring the quality and accurate of your own work, and that of others
  • Organisation: you track progress and completion of activities to accomplish objectives, working effectively under short deadlines
  • Team & collaboration: lead your team to achieve common goals, initiating collaboration with others
  • Communication: take the initiative to keep other people informed, and tailor messages to suit others’ needs
  • Analytical: distinguish between critical and irrelevant information, can deal with complex challenges
  • Flexibility: confident in handling changing circumstances and ambiguity, also guiding others
  • Proactivity/taking the initiative: achieves ambitious but realistic goals, coaches others on how to focus their energy on achieving results
  • Problem solving: autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution

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