Product Owner, Service Management
1 month ago
Digital & Technology Solutions (DTS)
Embark on an exhilarating journey with us as we celebrate the triumphant completion of our digital transformation Now utilising major platforms – Amazon Web Services (AWS), Microsoft and ServiceNow, we are passionately dedicated to elevating these technologies to maturity. Our mission is to position Curtin University at the forefront, delivering cutting-edge digital experiences for our students and staff.
If you enjoy technology, transformation, continual innovation, and change, we invite you to join our high performing Digital & Technology Solutions team.
Your new role
Reporting to the Deputy Director, Platforms, you will lead, champion, and provide strategic guidance on the ServiceNow platform, products and business services. You will align the platform team with the university strategy, digital roadmap, and governance policies. You will have ownership and oversight of the ServiceNow instances and modules used across Curtin. Supported by ServiceNow Impact Guided, you will spearhead maturity of the platform and services to the university.
As the Product Owner for ServiceNow, you will be responsible for the:
Leading the creation and execution of the ServiceNow platform strategy and roadmap. Overseeing the ServiceNow platform development team and making sure that the platform aligns with business requirements. Collaborating with partners and stakeholders across the university to guarantee that the platform is well-integrated with other systems and processes. Promoting platform enhancements across our ServiceNow Creator, Customer, Employee and Technology workflows. Ensuring that the platform is scalable, dependable, and secure. We are looking for someone with:
An IT or business management related degree with extensive product ownership experience in the ICT field, or an equivalent combination of relevant experience and/or education/training. ServiceNow certification in one or more of these mainline certification paths: IT, Security, Customer Service, HR, Application Development, and Customer service management. ITIL 4 Practice Manager certification or higher. Demonstrated experience in effectively delivering and managing changes to a digital product across an organisation. Experience with leading the implementation and integration of ServiceNow to one or more enterprise applications or cloud services. Extensive experience in overseeing the execution of product strategies and roadmaps and the ability to implement the strategic vision for cross-functional product teams. Experience with ServiceNow Customer Service Management, IT Operations Management, Security Operations, Application Portfolio Management, and Risk Management. Highly effective stakeholder engagement ability with experience as a trusted advisor to stakeholders. Demonstrated ability to successfully lead and manage a team of highly specialised technical staff, including ServiceNow Developers, Administrators and Analysts.
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