Haven & Executive Lounge Manager
3 weeks ago
About Us
Welcome to The Westin Perth, a sanctuary of rejuvenation nestled in the heart of Perth's city centre. Our hotel boasts luxurious accommodations and 5-star amenities, offering a serene escape for mindful meetings and inspiring events. With 368 guest rooms, including lavish suites, and over 2,300 square meters of state-of-the-art event space, including a magnificent Grand Ballroom, we provide an unparalleled experience for our guests.
Job Description:
We are looking for a hands-on, results-driven individual to join our team as the Haven Lounge & Executive Lounge Manager. This role requires someone who can provide complete oversight of all managerial tasks associated with running our outlets while also driving revenue, managing costs, and ensuring every guest has a positive on-brand experience. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we want to hear from you.
Responsibilities:
- Provide complete oversight and ensure the successful completion of all managerial tasks associated with the day-to-day operations of the Haven Lounge and Executive (Club) Lounge.
- Drive revenue through strategic planning, promotional activities, and exceptional customer service while also managing costs to optimise profitability.
- Take a hands-on approach throughout the operation, actively engaging with guests and team members to maintain high standards of service and cleanliness.
- Complete multiple shifts in the outlets, including evenings, weekends, and holidays, to ensure continuity of service and to stay connected with the team and guests.
- Uphold brand standards for service, presentation, and guest interaction to ensure a positive on-brand experience for all guests.
- Lead by example, demonstrating a commitment to excellence in every aspect of the operation, from guest satisfaction to staff training and development.
- Controls purchases and inventory, negotiates prices and contracts, develops preferred supplier lists, reviews and evaluates usage reports and takes corrective action as necessary.
- Mentor, coach, grow and support the team
Qualifications:
- Proven experience in a hands-on managerial role within the hospitality industry, with a focus on driving revenue and managing costs.
- Strong leadership skills, with the ability to motivate and inspire a team to deliver exceptional service.
- Excellent communication skills, both verbal and written, with a customer-centric approach to service delivery.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- A passion for hospitality and a commitment to ensuring every guest has a memorable experience.
- Bar, Lounge and restaurant experience preferred.
Rewards for work, benefits for your lifestyle:
You’ll be supported in and out of the workplace through:
- Encouraging management
- Team-spirited colleagues
- Flexible working options
- Parental leave, Birthday leave, and service leave portability across all 30 Marriott Brands
- Enhanced superannuation opportunities
- Travel & stay benefits, including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to Employee Assistance Program
Join us in creating unforgettable moments for our guests. Apply today
Marriott International is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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