Hardware On-site Technician

1 week ago

Brisbane, Australia Fujitsu Full time

About the role

We are looking for a junior Hardware On-site Technician to be responsible for the provision of customer centric onsite End User level 1 and level 2 Support to Fujitsu customers as assigned. This will involve tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs for each of Fujitsus clients.

A current Drivers License is essential to this role.

About you

Responsibilities and Accountabilities:

Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc. Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs. Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB. Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment. Manage customer expectations by keeping them updated as their case progresses, notifying of any delays. All customer interactions and activities are logged and maintained in the correct client ITSM tool. Ensure prompt escalation of any operational issues. Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements. Ensure all required training is completed on time. Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer. Carry out other work as assigned by TL or Fujitsu management.

Requirements:

7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support. Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility. Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business. A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging. Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures Strong verbal and written communication, ability to articulate technical information to the target audience. Professional customer service skills. Ability to work well within a team while fostering relationships and partnerships. A proactive and can-do attitude

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day.

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