Field Service Technician

3 weeks ago

Bayswater, Australia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

We are seeking a Field Service Technician to join our Field Service team. Focusing on OEM Grinding Mills you will be responsible in playing a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Senior Service Manager. This role will allow opportunities to gain experience and training on Flotation and Thickeners.

Team you belong to:

You will join a team of high achieving Service Technicians dedicated to providing technical liaison services between customers, product divisions and sales personnel.

What you’ll do:

  • Provide hands-on mechanical service work in the field to Metso customers.
  • Perform technical evaluations and analyse equipment and machine component failures.
  • Promote products and services to customers
  • Promote the sales of OEM spare parts and wears material components
  • Supervise and oversee Field Service projects on customer sites
  • Prepare post site reports, time sheets and expenses after site visits
  • Support quotation work by providing scope of work, initial planning and costing information
  • Promote Technical Support value add and support Technical Support Teams
  • Support warranty process and Root Cause Analysis (RCA) where applicable
  • Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM

Who you are:

  • A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
  • Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
  • Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
  • Basic rigging and dogging understanding desirable.
  • Basic computer literacy in MS Office – Word and Excel
  • Must have current motor vehicle license and passport.
  • Must be able to pass random medical and drug tests.
  • Ability to read and interpret hydraulic and mechanical schematics.
  • Excellent communication and interpersonal skills.
  • Ability to travel within short notice.
  • Experience in the usage of databases and MS Project.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change. 

Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.

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