Service Technician

1 month ago

Bayswater, Australia Metso Full time

Metso is seeking a highly skilled Service Technician to join our team, specializing in Filtration and Grinding Mills. The ideal candidate will have a strong background in mechanical trades and experience in the mining industry.

About the Role:

  • Provide hands-on mechanical service work in the field to Metso customers.
  • Provide technical liaison services between customers, product divisions, and sales personnel.
  • Perform technical evaluations and analyze equipment and machine component failures.
  • Promote products and services to customers.
  • Promote the sales of OEM spare parts and wearing material components.
  • Supervise and oversee Field Service shut downs and projects on customer sites.
  • Complete field machine inspections per global and customer procedures. Escalate questions and analysis to Technical Support and Engineering.
  • Prepare post-site visit reports, time sheets, and expenses after site visits.
  • Support quotation work by providing scope of work, initial planning, and costing information.
  • Promote Technical Support value add and support Technical Support Teams.
  • Support warranty process and Root Cause Analysis (RCA) where applicable.
  • Identify equipment in the field at the customer site that is not in our installed base and provide data for input into our CRM system.

About You:

  • A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
  • Experience in the Mining industries working Filters, Grinding Mills, Flotation, and Thickeners.
  • Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
  • Basic rigging and dogging understanding.
  • Basic computer literacy in MS Office – Word and Excel.
  • Must have current motor vehicle license.
  • Must be physically fit and able to pass random medical and drug tests.
  • Excellent communication and interpersonal skills.
  • Ability to read and interpret electrical, hydraulic, and mechanical schematics.
  • Ability to travel, within short notice.
  • Ability to work away from home, for extended periods and extended hours, on weekends or as required.
  • Ability to read and interpret mechanical documents including construction and machine drawings.
  • Clearly understand and competency in Risk management and safety rule compliance.
  • Operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to complete basic engineering calculations such as basic algebra, geometry, etc.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists.
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

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