Customer Delivery Manager

1 month ago

Northern Beaches Council, Australia Woolworths Full time

 
 

Customer Delivery Manager (Dispatch)

  • Work with a team that supports growth and career development

  • Great team benefits

  • Full time permanent opportunity available

What we're like

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

About the role

As a Dispatch Manager you will work with the eCom fulfilment team staging orders once picked and loading our delivery vehicles within timeframes ensuring on time off dock for our fleet, whilst creating a great team experience and safe operating environment. As a part of creating a safe working environment, all candidates for this role can expect to undergo a pre-employment medical check as part of the recruitment process.

What you'll do

  • Oversee daily dispatch with team &  transport providers, ensure accurate staging and loading based on forecasts, and observe tote management to minimise loss and ensure availability

  • Oversee the staging and loading of all customer orders, ensuring timely completion and adherence to critical temperature controls. Collaborate with the eCom fulfilment team to achieve these goals

  • Regularly review, improve, and maintain operational and compliance activities to boost efficiency, service, safety, engagement, and manage costs

  • Guide and coach the team to consistently meet quality and accuracy standards in order fulfilment, aligning with both customer and business expectations.

  • Lead by example in demonstrating a strong commitment to customer satisfaction, ensuring that the team consistently prioritises the customer experience in all operations

What you'll bring

  • Demonstrated experience in retail leadership roles

  • Experience working in Online Department

  • Proven ability to coach and develop team members

  • Experience in leading and implementing change initiatives

  • Understanding of online order fulfilment processes and systems

  • Knowledgeable in inventory management, production, and replenishment practices

  • Experienced in leading and developing diverse teams

  • Strong written and verbal communication abilities

  • Effective time management, planning, and organisational tasks

  • Experience in team member development and engagement

  • Experience in using computer, digital tools and resources 

What you'll experience

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

  • A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network

  • Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Grow with the Group
 

As an inclusive, team-first company, our people are at the core of everything we do. 
 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
 

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 
 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 
 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
 

We’d love to hear from You
 

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au.
 

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