Ground Operations Duty Manager

5 months ago

Brisbane, Australia Qantas Group Full time

Challenge yourself in this dynamic and exciting operational role

Together we’ll achieve objectives and goals that meet the needs of our people and customers

Full-time shift work opportunity, based at Brisbane Airport  

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Airports are the heart of our operation. It’s here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land. 

As a Ground Operations Duty Manager, you will support our business partners in achieving ground operations objectives across ramp, baggage, and fleet functions at domestic and international airports. Reporting to the Ground Operations Manager, you will ensure safe daily operations, oversee ground handler activities, support aircraft movements, and drive strategic change initiatives through engagement with ground handler suppliers.

This role enhances business performance by meeting safety, operational, financial, and customer targets. It also involves leading projects and implementing change initiatives to improve operating values, systems, and processes, while fostering synergies across suppliers.

You will develop strong relationships with Customer Experience teams and other stakeholders to drive business growth and development. Effective collaboration with Airports leadership, Commercial and Airport Services teams, and port operational supervisors is essential to deliver high levels of service.

You’ll have:

Strong stakeholder management and interpersonal skills, with experience in influencing and communicating with stakeholders at all levels.

Broad knowledge of airport operations, particularly in Ramp, Fleet presentation, and/or Operational areas.

Supervisory experience in an operational environment (desirable but not essential).

Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.

Operational and commercial focus, with the ability to assess the impact of decisions on business outcomes.

The ability to work under pressure, multitasking to meet business demands and everchanging needs.

Excellent written and verbal communication skills.

Be a self-starter with a flexible approach to work.

High level of resilience and passion for continuous improvement.

Able to commit to a 7-day rotating shift roster covering operational hours.

Why Qantas?   

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: 11:59 pm Wednesday 21st August, 2024

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. 

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