Hotel Account Manager

1 week ago

Sydney, New South Wales, Australia HRS Full time

City:
Sydney- Job Function: Sales- Job Area: Sales- Seniority Level: Mid-Senior level- Date: Jun 7, 2024
HRS AS A COMPANY:

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology.

With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers.

The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.


BUSINESS UNIT:


Hotel Account Managers are part of the Enterprise Solutions Business Unit and report to the Director of Procurement Consulting and Supplier Solutions.


Hotel Account Manager:


We are looking for a Hotel Account Manager (all genders) who acts as an ambassador for HRS in the managed sale area.


In the responsible position of Hotel Account Manager, the future position holder is responsible for both the corporate hotel program optimisation (bookability & compliance of the hotel program, increase of corporate business) and the analysis and reporting of Key Performance Indicators (KPIs) for key hotel partners across Australasia.

As Hotel Account Manager you take on the responsibility to plan, implement and execute strategies and initiatives with your hotel partner and at the same time elevate and boost our revenue streams.

The position is considered as an important interface between the requirements and needs of our corporate customers and hotel partners.

You collaborate closely with the enterprise and procurement department to achieve an outstanding customer experience.

As direct report to the Director of Procurement Consulting and Supplier Solutions you'll hold an important role managing and developing key hotel partner relationships.


CHALLENGE:

  • Responsible for owning hotel relationships with relevant HRS properties in line with customer's interest
  • Pitching general HRS value proposition and detailed Procurement and Payment value proposition to hoteliers, ensuring compliance with Lodging as a Service SLAs
  • Prepare and carry out regular datadriven business reviews
  • Extract, analyse and interpret data from different sources to help hotel partner understand how platform products can help them achieve their goals
  • Strategic and Consultative upselling along HRS 5S Framework
  • HRS Consortia rate contracting and performance reviews
  • Complete administrative tasks, such as processing and recording sales processes (CRM)
  • Supporting inbound requests from our hotel partners related to HRS LaaS Solutions & general administration
  • As owner of the strategic element of the hotel relationship, HAM's are brought onboard in case of escalations on topics outside the remit (e.g., outstanding debt collection, booking issue escalations)
  • Technical onboarding and training of new hotel partners to provide an easy and fast gotomarket solution
  • Support signup of HRS labelling, classifications, plus Corporate RFP submission

KEY INTERACTIONS:

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH
:

  • A commercial education, preferably in the travel industry, or a degree is an advantage
  • Experience in a relevant area of solution selling (B2B a plus)
  • A commercially driven personality who is also data minded, with strong analytical acumen
  • Excellent verbal and written communication skills, including the ability to deliver presentations to executive level audiences
  • Desirable to have a strong hotel network, understanding both the connectivity and the hotel distribution landscape
  • Familiarity with relevant travel industry software, including Microsoft Office and Microsoft Dynamics
  • A knack for providing creative solutions that address the hotel partner's needs
  • Excellent negotiation and stakeholder management skills to support crossfunctional success in delivering results
  • Handson experience managing an initiative from start to finish
  • Understanding that time management and prioritisation skills are key to meet deadlines and closi

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