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Cyber Security Support Specialist

1 month ago

Brisbane City, Australia Flexhive Full time

Our client's mission is to enhance the cyber resilience of small businesses and protect them from cyber threats. As a Cyber Security Support Specialist, you'll play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks.

Position: Cyber Security Support Specialist

Location: On-site at University of Queensland, St Lucia Campus

Eligibility: Must be Australian Citizen or Permanent Resident

Hours: Flexible between Monday to Friday, 7 am to 7 pm, and Saturday, 9 am to 12 pm AEST. Anticipated hours: 16-20 hours per week, with potential fluctuations due to business needs or exam periods

Start Date: 6th January 2025 - ongoing with potential for career progression

Position Type: Casual

Full training provided over 6 weeks

About the role:

Our client's mission is to enhance the cyber resilience of small businesses and protect them from cyber threats. As a Cyber Security Support Specialist, you'll play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks.

As a Cyber Security Support Specialist, your primary responsibilities will include:

  • Engage professionally and empathetically with clients, addressing their needs primarily through phone based customer service communication channels
  • Develop and maintain technical proficiency in cyber security across diverse technologies and operating systems
  • Provide hands-on assistance to improve clients' technical resilience across various devices and operating systems
  • Evaluating cyber resilience maturity and risks and referring complex cases to specialists if needed

About you:

Ideal candidates would be studying towards a suitable degree or Cert IV. You will also have:

  • Exceptional verbal and written communication skills, including engaging people calmly and professionally who are under severe stress
  • Empathetic, conflict management and resolution skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and as part of a multidisciplinary team
  • Ability to develop and maintain an excellent understanding of application security configurations and features across diverse email and browser applications as well as social media accounts

Successful candidates will be required to undergo a Working with Children Check and National Police Check. Any offer of employment is subject to satisfactory findings of these checks.

How to Apply:

If you're a proactive and dedicated student looking to gain hands-on experience in customer service, we want to hear from you. This position is available part time or full time - Apply Now

Reference number: BBBH241765
Profession:Administration & Office SupportHelpdesk / IT Support

Administration & Office SupportCustomer Service

IT, Technology & DigitalHelp Desk & IT Support

Company: Hudson Australia
Date posted: 20th Nov, 2024