Senior Cloud Support Engineer
Found in: Talent AU C2 - 2 weeks ago
Build the future of data. Join the Snowflake team.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections.
Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake’s Support team is expanding We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
YOU WILL:
Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues Document known solutions to internal and external knowledge base Submit well-documented bugs and feature requests arising from customer submitted requests Partner with engineering teams in prioritizing and resolving customer requests Participate in incident management and on-call rotation Participate in a variety of Support initiatives Provide support coverage during holidays and weekends based on business needsOUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
Bachelor’s. or Master’s degree in Computer Science or equivalent discipline 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role Understanding of data warehousing fundamentals and concepts Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement Good understanding of database query lifecycle and internal join processing Database migration and ETL experience Scripting/coding experience in any programming language Familiarity with semi-structured data Experience in RDBMS workload management and database performance Good understanding of any of the major cloud service provider’s ecosystem Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors) Understanding of database patch and release management Excellent writing and communication skills in English with attention to detail Strong teaming skills in a highly collaborative environment and the ability to function in global arenasNICE TO HAVES:
Experience working with a distributed database (massively parallel processing) databases. Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix) Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues. Understanding of cloud computing security concepts-
Senior Cloud Platform Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Pyramid Global Technologies Full timeAbout the job Senior Cloud Platform Engineer Job DescriptionAs a senior cloud engineer you apply your deep platform expertise and experience across multiple cloud platforms and infrastructure including AWS, Azure to deliver against the following responsibilitiesBuild and operate platforms across multi cloud by integrating with IaaS, CaaS, PaaS...
-
Cloud Support Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Amazon Web Services Australia Pty Ltd Full timeABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer...
-
Senior Cloud Network Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Microsoft Full timeOverviewMicrosoft Azure organization offers a terrific opportunity for technical enrichment and career growth. As part of Microsoft Azure, the Azure Networking team designs and builds the network infrastructure that powers hundreds of thousands of servers in datacenters around the globe, providing core network infrastructure services for Azure, Bing, and...
-
Cloud Support Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Amazon Full timeDESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our...
-
Cloud Data Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Firesoft People Full timeMy client is a Premier Google Partner for Google Cloud Platform (GCP). We are extremely agile and innovative, and offer the complete spectrum of Google cloud services. They have been named as one of the top 3 service and integration partners by Google Cloud in Germany, the European Region and soon to be recognised as the ANZ leader of GCP transformation...
-
Azure Cloud Engineer | Senior Consultant | Enterprise
Found in: Talent AU C2 - 12 hours ago
Melbourne, Australia KPMG Full timeOur Enterprise Technology & System Integration team brings together skills in intelligent automation, data engineering, software integration and cloud platforms to help our clients align their technology capabilities with their strategic and operational objectives. We also draw on KPMG’s extensive national and global resources, adopting a...
-
Cloud Platform Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Softtest pays pty ltd Full timeAustralian Citizens with the ability to obtain Baseline Clearance residing in Australia only respond.Contract start 11 December 2023 to 12 months, 12 months extensions.Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Sydney, Brisbane, Melbourne, or Perth role.Send your responses to jobs@softtestpays.comOverviewThe ICT Services Branch...
-
Cloud Solution Engineer 4
Found in: Talent AU C2 - 6 days ago
Melbourne, Australia Oracle Full timeAbout Oracle APAC ISV Business Oracle APAC ISV team is one of the fastest-growing and high-performing business units in APAC, serving a broad range of customers across the APAC region. ISVs are at the forefront of today's fastest-growing industries. Much of this growth stems from enterprises shifting toward adopting cloud-native ISV SaaS solutions. This...
-
IAM Cloud Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Launch Recruitment Full timeLaunch Recruitment are supporting a large financial and funds organisation in finding a IAM Cloud Engineer. The role involves performing identity and access provisioning, authentication, and governance on AWS & Azure Cloud adhering to established guidelines. You will be Analysing and validating access needs and determining role ownership. Assisting in the...
-
GCP Cloud Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia IDC Full timeIDC Technologies in the APAC regions has a long-standing industry-wide experience.From building more remote frameworks to advanced technologies that fuel the intelligent enterprise, we help businesses thrive in a world defined by disruption and fuelled by transformative technology.The Role You will be responsible for : Developing scripts to process...
-
GCP Cloud Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Snaphunt Full timeThe OfferOpportunity to make a positive impactLeadership RoleA role that offers a breadth of learning opportunitiesThe Job You will be responsible for : Developing scripts to process structured and unstructured data.Recommending, developing and implementing ways to improve data reliability, efficiency and quality.Supporting translation of data business...
-
Senior Software Engineer
Found in: Talent AU C2 - 7 days ago
Melbourne, Australia Microsoft Full timeOverview The team is creating a world-class container management and orchestration services for the cloud and beyond. We are the team working on container solutions for Azure on both Linux and Windows. Our charter is to define the next generation of cloud-native infrastructure on Azure. We are looking for a Senior Software Engineer who is excited...
-
Cloud Support Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Amazon Full timeBASIC QUALIFICATIONS- Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field- The Big Data role supports services that focus on Machine Learning technologies, including Amazon SageMaker and Bedrock, as well as dealing with open source models-...
-
Cloud Support Engineer
Found in: Talent AU C2 - 1 week ago
Melbourne, Australia Amazon Full timeDESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Associate Apprentice
Found in: Talent AU C2 - 1 week ago
Melbourne, Australia Amazon Web Services Australia Pty Ltd Full timeThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you interested in...
-
Technical Services Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia MongoDB Full timeBuilding on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer...
-
Cloud Support Associate Apprentice
Found in: Talent AU C2 - 1 week ago
Melbourne, Australia Amazon Full timeBASIC QUALIFICATIONS- High school diploma or equivalentDESCRIPTIONThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can...
-
Cloud Support Associate Apprentice
Found in: Talent AU C2 - 1 week ago
Melbourne, Australia Amazon Full timeDESCRIPTIONThe Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud. A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.Are you...
-
GCP Cloud Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia Virtusa Full timeGCP Cloud Engineer - 108448 Description Experience using multi-account organisational structures and hybrid environments. Strong knowledge on at least one of the Cloud preferably Google Cloud. Hands-on GCP networking skills ( VPC, subnets, NACL, Transit Gateway, Route tables. Load Balancer, Direct Connect gateway, etc). Thorough understanding of...
-
IAM Cloud Engineer
Found in: Talent AU C2 - 2 weeks ago
Melbourne, Australia FourQuarters Recruitment Full timeIT & Telecomms IT Security Melbourne Permanent / Full Time IAM provisioning, authentication, and governance on AWS & Azure DevSecOps - AWS, Azure, Infrastructure as Code (IaC) Hybrid working, 3 days in Melbourne CBD office The Organisation:FourQuarters are partnering with a global business to find an IAM Cloud Engineer for a full-time permanent...
