Analyst, Technology Support

6 months ago

Melbourne, Australia Perpetual Limited Full time

More time off for the things that matter - Up to 6 weeks’ leave- Work where you work best - Hybrid office/work-from-home environment

As a Technology Support Analyst, you are responsible for providing high quality customer service and technical support to Perpetual and their partners. The role will form part of a larger team that acts as a primary point of contact for all IT incidents and requests.

Customer service and engagement-
- Provide timely updates and effective communication to end-users regarding the status of their reported incidents or service requests.- Provide training and guidance to end-users on basic technical tasks and self-help resources.- Participate in projects related to end-user support, such as system upgrades, software rollouts, or process improvements.- Conduct remote desktop support sessions to assist users in troubleshooting and resolving technical issues.- Contribute to ongoing process improvements by identifying recurring issues and suggesting enhancements to increase efficiency and customer satisfaction.- Articulate to the end-users and adhere to relevant policies, procedures, and processes to ensure information and advice provided is current and accurate.

Incident management and service request fulfilment.- Accurately log, classify, triage, and manage the lifecycle of all Incidents and Requests that affect IT services provided through the service management tooling.- Perform hardware repairs, replacements, and upgrades, coordinating with vendors and suppliers as necessary.- Collaborate with the internal technology teams where applicable to troubleshoot and resolve issues.- Prioritise and manage multiple incidents and service requests, effectively balancing urgency, and impact against business operations.- Ensure a smooth onboarding process for new employees by setting up workstations, devices, and access to systems.- Assist in the management and troubleshooting of hardware and software assets, including computers, printers, scanners, and mobile devices.- Ensuring all hardware/software fulfilment, installations and routine upgrades are implemented according to Service Level and Quality targets and to agreed expectations.

Knowledge and configuration management- Update the configuration database (CMDB) as an integral and ongoing part of the Incident and Service Requests lifecycle.- Accurately document Incident and Service Request resolutions and add to the Knowledgebase.- Assist in the development and maintenance of support documentation, knowledge base articles, and standard operating procedures.

To be considered for this opportunity, your qualifications, skills and experience could include:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.- ITIL Certification (preferred).- Exceptional analytical and problem-solving and time management skills.- Demonstrated ability to articulate ideas to both technical and nontechnical stakeholders.- Experience in supporting Windows 10 operating systems and Microsoft Office 365.- Understanding of Active Directory, Intune, Azure AD and administration processes.- Knowledge and understanding of ITIL processes including Incident, Service Request, Problem and Change Management.- Excellent knowledge and experience in supporting hardware - Desktop, Printers and Peripherals.- Experience working in IT, ideally in a technical services role.

Our opportunity We’d love to learn more about how your interests and experience could be a fit. Here at Perpetual, we are committed to supporting a flexible working environment enabling you to work how and where you work best. Our benefits
- Two weeks additional paid leave for Well-being & Community Leave
- Market competitive Parental Leave
- Access to our Well-being Benefits and Perpetual Discounts providing discounts and special offers on entertainment, clothing, homeware, gift cards, technology, travel, dining and more

Why join us? You'll be joining a growing client-focused and collaborative global team with a values and purpose-driven culture. Each and every day our people bring to life our enterprise behaviours - Stretch, Own It, and Make an Impact. We value Diversity and Inclusion and know that the unique backgrounds, experiences, and perspectives of our people contribute immensely to the delivery of our purpose and strategy. We’re living this commitment as a WGEA Employer of Choice for Gender Equality and have a growing number of employee-led networks to raise awareness and promote Diversity and Inclusion at Perpetual. We are extremely proud to work directly with over 23 Aboriginal language groups in various communities across Australia and we pay our respects to all Aboriginal and Torres Strait Islander People: and to their Elders past and present. Aboriginal and Torres Strait Islander People are strongly encouraged to apply.

  • Technology Analyst

    5 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 51679 The role of the Digital Health Technology Analyst is responsible for providing functional and technical support for a range of current and future solutions within the Western...

  • Sharepoint Analyst

    5 months ago

    Melbourne, Australia Corptec Technology Partners Full time

    **Job Information**: Industry - TechnologyCity - MelbourneState/Province - VictoriaCountry - AustraliaZip/Postal Code - 3000Sharepoint Analyst (Power Apps) Corptec Technology Partners is an international player in the areas of business transformation and organizational performance. Our diversified client portfolio includes Australia’s best and brightest...

  • Analyst/Senior Analyst

    4 weeks ago

    Melbourne, Australia Ashurst Full time

    Job Title Analyst/Senior Analyst - Legal Technology ...

  • Desktop Support Analyst

    6 months ago

    Melbourne, Australia SMEC Full time

    Be part of an organisation that helps to shape our communities - Environment where collaboration and innovation are encouraged - 12-month fixed term contract About SMEC SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives...

  • Senior Business Technology Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Zeller Full time

    At Zeller, we are seeking a highly skilled Senior Business Technology Analyst to join our team. This is an excellent opportunity for the right individual to leverage their expertise and drive business growth through technology solutions.We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience.About the RoleThe Senior Business...

  • Desktop Support Analyst

    6 months ago

    Melbourne, Australia SMEC Full time

    Be part of an organisation that helps to shape our communities - Environment where collaboration and innovation are encouraged - 12-month fixed term contract About SMEC SMEC provides unique opportunities to work on iconic industry projects with experienced colleagues and leadership teams. We support and empower employees to drive innovation initiatives...

  • Senior Business Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleWe are seeking a talented Senior Business Analyst to join our team at Swinburne University of Technology.As a Senior Business Analyst, you will play a key role in driving change at Swinburne by enhancing business outcomes through innovative and high-quality analysis services.Your expertise will be crucial in identifying business needs and...

  • People Technology Integration Analyst

    5 months ago

    Melbourne, Australia Australian Unity Full time

    **About our Opportunity** This role will provide report to the People Technology and Integration Lead, supporting the wider P&C Technology & Systems team and working closely with vendor Infrastructure teams, whilst providing support to our People Technology and Integrations Lead with new and innovative changes within the Integration space. This role will...

  • Analyst, Technology Governance

    2 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Commercial Analyst Technology Purchasing

    6 months ago

    Melbourne, Australia Bupa Full time

    **Be at the heart of our brave new digital world!** At Bupa, we thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do. **The opportunity** Are you ready to immerse...

  • Senior Business Analyst

    6 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    Messages To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window. Senior Business Analyst role within Swinburne University Full time, fixed term (12 months) position at our Hawthorn campus Hew 9 + 17% Superannuation About the Role We have an exciting opportunity for a...

  • Technology Risk Analyst

    2 months ago

    Melbourne, Australia Latitude Financial Services Full time

    As a Technology Risk Analyst, you play a crucial role in safeguarding systems and customer data, ensuring compliance and managing risk appetite. Joining the Money Technology function offers a chance to grow within the tech risk domain. Collaborate with various teams to manage and remediate risks, contributing to ongoing security uplift initiatives. Let’s...

  • IT Support Analyst Position

    3 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    This is an IT Support Analyst position with a leading company in AU, Court Services Victoria. The role involves providing high-quality IT support to customers, including judiciary and staff. Key responsibilities include analysing and solving technical problems, managing service requests and incidents, and providing excellent customer service.About the...

  • Analyst - Technology Risk Theme

    3 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 73871 **Department**: Tech COO Domains Technology Business Management **Division**: Technology **Location**: Melbourne About Us About the Role As an Analyst in our Technology Risk Theme Office, you’ll play a key role in helping to ensure ANZ complies with our obligations and operates within our Guiderails and Risk Appetite. You will monitor...

  • IT Support Analyst

    6 months ago

    Melbourne, Australia Finite Full time

    Location: - Melbourne- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - AU$36 - AU$38 per hour + 2 days in office, potential extension- Reference: - CR/025612_1711328590- Contact: - Lennard Bernardo- Due to business requirements, our Local Government client is seeking an IT Support Analyst who can deliver Level 1 and 2 support in...

  • Technology Analyst

    3 weeks ago

    Melbourne, Australia Arnold Bloch Leibler Full time

    Firm backgroundArnold Bloch Leibler is a premier Australian commercial law firm with offices in Melbourne and Sydney. We provide strategic legal and commercial advice to a diverse range of Australian and international corporations, high-net worth individuals and large family businesses.Arnold Bloch Leibler has developed a reputation for its innovative,...

  • Finance Analyst

    6 months ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Production Support Analyst

    6 months ago

    Melbourne, Australia Profusion PAC Pty Ltd Full time

    **Application/Production Support Analyst** **Key Selling Points**: - Take a lead role in resolving incidents, conducting root cause analysis, and preventing recurring issues. - Work in a collaborative environment, supporting various systems and mentoring junior analysts. **Company Overview**: Our client, a global financial services leader, is seeking a...

  • Technology Portfolio Analyst

    1 month ago

    Melbourne, Australia Jetstar Full time

    **Company Description** We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian...

  • Analyst III Business Process Transactions

    3 days ago

    Melbourne, Australia DXC Technology Full time

    Job Description:Essential Job Functions: • Execute business process transactions, closely following established procedures and guidelines. • Collaborate with senior analysts, managers, and other staff. • Support process improvement initiatives and data analysis. • Participate in identifying and resolving process bottlenecks. • Ensure compliance...