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Digital Product Owner

3 months ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:

Product Owner | 12 Month Max Term Contract | Melbourne Based

The Digital Product Development team enhances sales and service by finding opportunities within the digital experience. The Digital Product Owner will manage customer interactions on key platforms, develops strategies, and lead projects, requiring strong relationship-building and agile problem-solving skills. Staying updated on generative AI tools is essential for improving the Virtual Assistant's performance and personalizing experiences.

At AGL, the Product Owner for Conversational AI expands digital interactions, enhances self-service capabilities, retains customers in digital channels, manages handovers to chat agents, and completes personalized transactions. This role demands expertise in generative AI to continually improve the Virtual Assistant and create tailored customer experiences.

What you’ll be doing:

  • Define and align the vision and roadmap for the domain with customer needs and business goals.

  • Analyse competitors and customer behaviour to identify improvement areas and usage trends.

  • Explore new digital capabilities and product ideas to enhance customer experience and meet business objectives.

  • Collaborate with user experience teams to design, prototype, develop, and test new features.

  • Oversee the entire process from defining requirements to managing risks and dependencies.

  • Ensure scrum teams deliver initiatives supporting business objectives, taking corrective actions as needed.

  • Define user stories and represent customer and business interests in discussions with development teams.

  • Prioritize and maintain the product backlog, ensuring readiness for development.

  • Track and report on success metrics for new features.

  • Continuously improve as a product owner by researching customer, industry, and technology trends.

About you:

  • Previous demonstrated digital product ownership experience.

  • Extensive experience working in an agile digital environment.

  • Commercial thinking – ability to assess value and make product decisions that maximise the return on investment.

  • Ability to communicate a product vision to key stakeholders and teams.

  • Comfortable playing a leadership role, including leading workshops, in a co-located cross functional business and IT team through discovery, development and operational usage of product development.

  • Solid understanding of using digital analytics to understand customer behaviour and make data driven decisions to increase customer engagement and digital usage.

  • Experience working on Conversational AI products would be advantageous, but not essential.

We’d like to see your application submitted by 12th July 2024.

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Location:

Docklands VIC 3008

Job Family Group:

Project Management - Group