Senior Transformation Analyst

1 month ago


Sydney, Australia Qantas Full time
  • Set the vision and strategic direction for an integrated suite of products supporting customer recovery
  • Flexible ways of working – hybrid model with 3 days onsite
  • Full-time permanent position based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

We are on a mission to reimagine how we can better support our customers when things don’t go to plan. The Senior Transformation Analyst – Disruption Customer Recovery is a key role that will provide exceptional support and drive key responsibilities across the Customer Recovery Disruption portfolio. This will provide outstanding exposure across setting the strategic direction, design, delivery of digital and assisted experiences in a complex and high impactful environment.

This role will be responsible for driving the analysis to understand the true problems to solve and sizing opportunities by drawing on a range of sources including process maps, customer feedback, operational data. You will make the complex simple by drawing on strategic frameworks to problem solve, prioritise, and communicate ideas. You will be confident at forming a succinct narrative to engage stakeholders and gain buy in for the cross functional changes.

You will also be a key player in navigating cross functional stakeholders to progress initiatives through to delivery for impactful results for our customers and people.

This role will work collaboratively with Digital and Technology teams, operational areas including Airports and Contact Centres and external vendors to step change how we can better empower our customers through a flight disruption.

You’ll have –

  • Tertiary qualification in Business, Digital, IT or relevant field
  • Minimum 4 years’ experience working in strategy/technology/digital
  • Strong analytical skills, problem solving ability and conceptual thinking
  • Thrive in a hypothesis-led environment and ability to frame strategic challenges from a digital/technology perspective, and front line/operations experience will be highly regarded
  • Strategic mindset, can solve, and lead the solving of, strategic problems of high complexity
  • Project management skills
  • Excellent communication skills and stakeholder management
  • Proven ability to meet goals and deadlines with an excellent attention to detail
  • Able to work with a high degree of autonomy and is proactive with initiative and a bias for yes
  • Process driven mindset, with the ability to drive change with complex processes and systems

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 16th of May

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.


  • Gm Transformation

    2 weeks ago


    Sydney, Australia Group Transformation Full time

    **We are Woolworths Group **We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday...


  • Sydney, Australia FourQuarters Recruitment Full time

    IT & Telecomms Business Analyst Sydney Permanent / Full Time About the role My client is seeking a Transformation Analyst to support the General Manager on a large transformation and delivery project. The role will focus on our clients' by addressing the full spectrum of challenges faced by corporations, boards, and other stakeholders. The...


  • Sydney, Australia FourQuarters Recruitment Full time

    IT & Telecomms Business Analyst Sydney Permanent / Full Time About the role My client is seeking a Transformation Analyst to support the General Manager on a large transformation and delivery project. The role will focus on our clients' by addressing the full spectrum of challenges faced by corporations, boards, and other stakeholders. The...


  • Sydney, Australia Transformation Office Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...


  • Sydney, Australia Talent Insights Group Full time

    Work across all areas of the business, closely with the Data function - Competitive day rates and flexi work - Likely to extend Strategy & Transformation Analyst Sydney / Hybrid Initial 6-month contract (likely to extend) $1000-1650k day rate inc super DOE Strategy & Transformation Analyst is required to join one of Australia’s leading Healthtech...


  • Sydney, Australia Stockland Full time

    We are looking for a Finance Transformation Analyst to join Stockland on an initial 12 month contract based at our Sydney Head Office. **The Opportunity - About the Role** As part of a high-performing team delivering the Finance Transformation Strategy of Stockland you will support an agenda of change to improve operational excellence and effectiveness in...


  • Sydney, Australia Tes Global Full time

    **Benefits include**: - Friendly team culture - Hybrid working model - Above standard annual leave - Company benefits portal - 100s of shopping discounts and much more! Tes is the world's largest online education community, we specialise in timetabling, education recruitment, digital advertising and a range of online services that help advance the...


  • Sydney, Australia Westpac Group Full time

    Permanent, full-time - Based in Sydney Exciting opportunity to join Westpac’s Group Transformation Office (GTO) Join the Group Transformation team for this unique and exciting opportunity where you will undertake analysis that will contribute to the improvement of execution discipline within the Group, thereby supporting our transformation aspirations....


  • Sydney, Australia Commonwealth Bank Full time

    Our **_Regulatory and Control Operations Team (RaCO or Financial Crime Operations) _**are accountable for leading a complex and diverse shared service for Financial Crime Operations across CBA. Spanning multiple Business Units, multiple global locations and multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments...


  • Sydney, Australia Hatch Full time

    ** This role is at Macquarie Bank (not for Hatch)** Hatch is supporting Macquarie Bank to find a great Transformation Analyst/Manager to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Macquarie...


  • Sydney, Australia Westpac Group Full time

    Permanent Role - Sydney based role - hybrid working Be empowered to grow with a company that will invest into your success **How will I help?** The Transformation Capability Analyst will be r esponsible for providing support to the Head of Transformation Excellence and Capability Director including the design and development of transformation capability...

  • Change Analyst

    2 months ago


    Sydney, Australia Talent International Full time

    australia sydney contract au$650 - au$700 per day**Change Analyst - HR Transformation** **Sydney** **6 Months Contract** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘Change Analyst’. *** **Key Criteria**: - Ability to communicate the change methodology and ensure...


  • Sydney, Australia Talenza Full time

    Are you an experienced Senior BA with Pega experience? Want to work on a large scale, multi year Transformation Program under a fantastic leadership team? We are looking for an experienced Business Analyst with first class stakeholder management and communication skills, as well as a natural ability to drive towards high quality business outcomes. We...


  • Sydney, Australia Talenza Full time

    Talenza have been engaged to source an experienced Senior Business Analyst for an Australian Bank Must haves 6+ years as a Business Analyst Strong functional BA skills including process mapping Banking technology project experience, ideally transactional banking or digital transformation Big 4 Banking experience (must) Prior experience...


  • Sydney, Australia Public Sector People Full time

    Make a Real Difference in Local Government: Senior Business Analyst (Sydney based Council) Do you have a passion for streamlining processes and driving positive change in local government? Public Sector People is seeking a highly experienced Business Analyst to join our client, a progressive Sydney council, and play a pivotal role in a number of...


  • Sydney, Australia ING Bank (Australia) Limited Full time

    ING Australia is looking for a Senior Business Analyst to join our Mortgages team to define and execute on the requirements and solution needed to delivery Originations transformation.The Senior Business Analyst will have the opportunity to work on a large-scale transformative program and be responsible for ensuring business requirements are clearly...


  • Sydney, Australia ING Full time

    ING Australia is looking for a Senior Business Analyst to join our Mortgages team to define and execute on the requirements and solution needed to delivery Originations transformation. The Senior Business Analyst will have the opportunity to work on a large-scale transformative program and be responsible for ensuring business requirements are clearly...


  • Sydney, Australia Pinnacle Full time

    About us: Endeavour Group operates Australia’s largest retail drinks network through Dan Murphy’s and BWS, and the nation’s largest portfolio of licensed hospitality venues (ALH hotels), with a market share of approximately 40% in retail liquor and approximately 9% in hotels. Endeavour Group also owns bottling facilities and wineries as part of...


  • Sydney, Australia Multiplex Full time

    Job Description Who we are and what we offer: Multiplex is a premier construction company with a simple purpose: to construct a better future.  We have a culture where all our people feel safe to speak up, be themselves and do their best work. Supporting the business, Multiplex has a Global IT division with colleagues located across Australia, UAE, UK, and...


  • Sydney, Australia ED - Group Support Functions Full time

    About us: Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.  United behind a common purpose of ‘Creating a more sociable future...