Graduate - Policy Adminstrator

2 weeks ago

Sydney, Australia REO Group Full time

Job Description

This is a graduate entry position, your role will be to support experienced underwriting, claims and business operations teams to assist their customers and clients with insurance coverage.

  • It is an administrative focused role, but will give you the exposure and opportunity to consistently try and learn something new.
  • Your job will entail interaction with stakeholders across the business from litigators to loss adjusters, clients, repairers and brokers and to deliver on all the moving parts of the insurance coverage process.
  • This is to have a primary focus on service and client management, your relationship development, administration and attention to detail will serve you well

Reporting into the manager, working alongside other graduates you will have direct access to senior management to bring ideas, make immediate impact and influence change.

You will be able to combine your knowledge and experience with your agricultural qualifications and experience to understand the challenges farmers today face, to help provide a tailored and well supported service.

  • Ensure a timely response to brokers and clients - usually within 24 hours turnaround.
  • Assist with writing new business quotes and renewals following compliance guidelines
  • Engage your brokers over the phone, email and occasionally in person and tell them all about who we are
  • Connect with stakeholders and 3rd parties including legal, specialists such as engineers/assessors, loss adjusters and repairs to ensure smooth progress of coverage.
  • Collaborate and partner internally with all areas of the business - explore the potential of if you'd like to join
  • Support those around you. Everyone now and again needs help - including you - everyone will feel supported.

About You

  • You are looking for a company offering a tailored career path for you that is rewarding, engaging and customer focused.
  • Ideally you will have farmhand experience or from a farming background or with an agricultural degree - agricultural science for example.
  • This role will be office based in Northern Sydney, with a culture that thrives on being in office.
  • You will have problem solving attitude, attention to detail and bring a growth mindset.
  • Being open minded and open to learning new things as you go and not be afraid to pick up the phone
  • Your focus on customer service and relationship management will make you a key player in this role that can hand hold a distressed customer through the claims journey from start to finish.
  • Finally, you are able to empathise with people and be there to assist where needed, but know there is support around you if an escalation is required

The Company?

Built on the core principles of looking out for others and doing the right thing they are wanting to build their staff from the ground up Refreshingly this has bought about opportunity to do things differently.

Your career path is truly in your hands whether that is to grow further within the industry or growing you experience within commercial farming products, strive towards people management or trying something new exploring other divisions.

  • Be a team player, support and uplift those around you
  • Be rewarded Progression and Promotions are achievable
  • Be part of a business that focuses on the people involved, to provide the best outcome for all.

If this sounds like you, please send your resume by clicking the "apply" link below or emailing directly. The reference number for this role is GDRA2150. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.

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