Senior Relationship Manager, Brisbane CBD

4 weeks ago

Brisbane, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Senior Relationship Manager, Brisbane CBD

Senior Relationship Manager, Brisbane CBD

Req ID: Department: DSI Property / Health Division: Australia Commercial Location: Brisbane

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About the role

At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

As a Senior Relationship Manager, your role is to manage and build strong relationships with a portfolio of Diversified Industries customers, and drive portfolio growth through customer acquisition, cross- selling and referrals while demonstrating mastery of the role capabilities.

This role is accountable for:

Acting in the best interest of the customer and applying a customer-centric approach Proactively developing and maintaining a detailed understanding of customer business and financial needs Providing customers with appropriate solutions • Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals Building and maintaining strong external networks with a strong focus on Circle of influence and origination Structuring deals in conjunction with relevant product and specialist teams Managing a portfolio of Diversified Industries customers Adhering to a strong operational rhythm, including driving new to bank business and working to grow whole of customer relationships Ensuring the set is well managed including ensuring credit risk across the customer base is managed effectively and proactively Implementing Relationship Credit Approval Discretion as appropriate Coaching and growing an Assistant Manager direct report

Role Location: Brisbane CBD

Role Type: Permanent, Full-time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes. Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs. Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.  Business Development: The activity of partnering with individuals and/ or organisations to pursue strategic initiatives, relationships and/ or opportunities to drive commercial value. Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies. Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value. Customer insights: The ability to engage with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.

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Portfolio management: The selection, prioritisation and management of a portfolio of work and/ or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment. Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies. An understanding of the regulatory and government environment


You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

05/06/, 11.59pm, (Melbourne Australia)

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